Yaritza Morales Soto
Charlotte,NC
Summary
Dedicated and enthusiastic professional eager to contribute to team success through hard and smart work, attention to detail and excellent organizational skills. Clear understanding and reliable employee seeking growing and advance in benefit of the Company. Offering excellent communication skills and good judgment.
Overview
14
14
years of professional experience
Work History
Customer Service Superviso
Kohls Department Store
06.2022 - Current
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale. Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies. Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Cycle Count and Wave Coordinator
Terramar Sports Wearhouse
02.2021 - 11.2021
- Collaborated with warehouse manager and other team members to continuously improve warehouse organization.
- Oversaw and motivated team to increase efficiency on each task assign.
- Participated in continuous training to improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving missing or damaged orders issues.
Supervisor Trainee
Brooks Brothers
02.2018 - 10.2020
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Used Brand expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Supervisor
Payless Shoe Source
03.2010 - 06.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Elementary Education
University of Puerto Rico
Utuado, PR05.2014
Skills
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Personnel training and development
- Team Building
- Customer Relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Superviso
Kohls Department Store
06.2022 - Current
Cycle Count and Wave Coordinator
Terramar Sports Wearhouse
02.2021 - 11.2021
Supervisor Trainee
Brooks Brothers
02.2018 - 10.2020
Supervisor
Payless Shoe Source
03.2010 - 06.2017
Elementary Education
University of Puerto Rico
Similar Profiles
Jake AngeJake Ange
Customer Service Representative at Kohls Department StoreCustomer Service Representative at Kohls Department Store
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Angela WilliamsAngela Williams
Visual Supervisor at Kohls Department StoreVisual Supervisor at Kohls Department Store
Joseph OrtizJoseph Ortiz
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom