Yarixssa Gomez
Apple Valley,CA
Summary
Patient-oriented receptionist with strong attention to detail, professional telephone etiquette, and organizational skills.
Maintained organized, current, and efficient office records by consistently addressing issues and keeping files properly stored.
Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies.
Highly organized, with exemplary multitasking, time management, and customer service skills.
Responsible professional, willing to go the extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Patient Account Registration
Desert Valley Hospital
Victorville, CA
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist/ Referral Coordinator
Urologic Institute of High Desert
Apple Valley, CA
04.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
FRONT DESK RECEPTIONIST
WYNDHAM RESORT
BIG BEAR LAKE, CA
06.2021 - 02.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained transaction security by verifying payment cards against identification
- Confirmed relevant guest information and payment methods to prevent fraud.
TEAM MEMBER
JACK IN THE BOX
APPLE VALLEY, CA
09.2019 - 06.2021
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Resolved orders issues quickly to maintain productivity goals
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered feedback to decision-makers regarding employee performance and training needs
- Mentored junior employees to improve performance, food safety, and customer service
- Greeted all customers with a smile and provided friendly service to professionally handle every need.
TEAM MEMBER
MCDONALD'S
BIG BEAR LAKE, CA
01.2021 - 03.2021
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Resolved orders issues quickly to maintain productivity goals
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered feedback to decision-makers regarding employee performance and training needs
- Mentored junior employees to improve performance, food safety, and customer service
- Greeted all customers with a smile and provided friendly service to professionally handle every need.
MEDICAL ASSISTANT
BEAR MOUNTAIN FAMILY MEDICINE & URGENT CARE
BIG BEAR LAKE, CA
06.2020 - 11.2020
- Followed all appropriate procedures to minimize patient's exposure to radiation
- Obtained client medical history, including medication information, symptoms, and allergies
- Called and faxed pharmacies to submit prescriptions and refills
- Measured patient pulse oximetry
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes
- Assisted physicians in follow-through of care
- Located disease markers and outlined findings in thorough reports for clinicians
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Obtained payments from patients and scanned identification and insurance cards.
Skills
- Multitasking and Prioritization
- Critical Thinking
- Decision Making
- Initiative and Self-Control
- Problem Solving
- Time Management
- Verbal and Written Communication
- Detail-Oriented
- Data Entry Software
- Computer Proficiency
- Proficient in Word, Powerpoint and Excel
Timeline
Patient Account Registration
Desert Valley Hospital
04.2025 - Current
Receptionist/ Referral Coordinator
Urologic Institute of High Desert
04.2022 - 12.2023
FRONT DESK RECEPTIONIST
WYNDHAM RESORT
06.2021 - 02.2022
TEAM MEMBER
MCDONALD'S
01.2021 - 03.2021
MEDICAL ASSISTANT
BEAR MOUNTAIN FAMILY MEDICINE & URGENT CARE
06.2020 - 11.2020
TEAM MEMBER
JACK IN THE BOX
09.2019 - 06.2021