Yarleny Reynoso
Kutztown,PA
Summary
Detail-oriented professional with strong interpersonal skills and a commitment to enhancing client experiences. Proven ability to assist clients effectively while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Patient Observation Assistant
Lehigh Valley Hospital and Health Network
04.2026 - Current
- Collaborated with team members to address patient inquiries and resolve concerns promptly.
- Participated in training sessions to improve knowledge of hospital policies and procedures.
- Adapted quickly to changing tasks while maintaining high standards of service quality.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted with patient needs and concerns.
Direct Support Professional
Community Options Inc
08.2022 - 04.2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized support plans to address individual needs and preferences effectively.
- Facilitated communication between clients and family members to strengthen relationships and support networks.
- Monitored client progress, documenting changes in behavior and health status for review by healthcare professionals.
- Implemented recreational activities that encouraged social interaction and skill development among clients.
- Trained new staff on best practices for client care, fostering a collaborative team environment.
- Advocated for clients' rights, ensuring access to necessary services and resources within the community.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Sales Associate
Ross Dress for Less
11.2021 - 02.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
MOD Pizza Crew Member
MOD Pizza
03.2021 - 11.2021
- Prepared and assembled pizzas according to customer specifications, ensuring quality and consistency.
- Provided exceptional customer service by engaging with guests and addressing inquiries efficiently.
- Operated kitchen equipment safely, adhering to all health and safety regulations.
- Collaborated with team members during peak hours to maintain efficient workflow and service speed.
- Trained new crew members on operational procedures, enhancing team performance and productivity.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas, promoting a welcoming environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
William Allen High School
Allentown, PASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Patient Observation Assistant
Lehigh Valley Hospital and Health Network
04.2026 - Current
Direct Support Professional
Community Options Inc
08.2022 - 04.2026
Sales Associate
Ross Dress for Less
11.2021 - 02.2022
MOD Pizza Crew Member
MOD Pizza
03.2021 - 11.2021
High School Diploma -
William Allen High School