Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Yasaman Torbati

Rockville,MD

Summary

Accomplished Leasing Manager with extensive experience in property management,leasing operations and resident relations. Proven expertise in Moderately Priced Dwelling Units processes,Housing Voucher applications,Accounting Month End reports and managing resident ledgers. High understanding of legal filings and eviction process. Strong analytical skills in reviewing pricing and utilizing appropriate marketing strategies to optimize property performance and achieve targeted occupancy goals. Known for achieving the highest level of customer satisfaction , as reflected in consistently positive reviews.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Leasing Manager

Greystar
10.2023 - Current
  • Oversee the day-to-day Leasing Operation while trying to maintain target occupancy rates and minimize vacancy periods
  • Led, motivated, and mentored a team of 3 leasing agents to achieve leasing goals and have successful move-in processes
  • Develop and execute marketing and advertising campaigns to attract prospective tenants
  • Strong expertise in managing resident ledgers,billing,check processing, and bank deposits
  • Knowledgeable in applying late fees,and filing for late rent payments through Legal Technologies software
  • Fully competent in completing AME reports and preparing weekly reports for management review
  • Experienced in reviewing delinquency reports, deposit audits,following up with residents, and managing necessary filing
  • Special expertise in processing MPDU applications including initial screening,recertification,and training fellow Greystar employees on the process
  • Monitor market trends and competitor activities to adjust marketing strategies as needed and respond to owner inquiries as needed
  • Ensure accurate and timely completion of lease agreements, rental applications, and related documents
  • Enhance customer satisfaction through personalized service, attention to detail, and proactive communication
  • Coordinate with maintenance and property management teams to ensure timely resolution of tenant issues and maintenance requests
  • Awarded Greystar leasing professional of the year 2024

Leasing Professional

Greystar
08.2022 - 09.2023
  • Conduct tours for prospective tenants, and highlight key features and amenities to drive leasing interest
  • Manage leasing inquiries through various channels including phone calls, emails, and walk-ins
  • Utilizing OneSite for leasing activities
  • Collaborate with the management team and maintenance team to address tenant concerns
  • Assisted with the lease administration tasks, including lease preparation, document verification, and move-in/out inspections

Education

MBA - Business Management

Università La Sapienza Di Roma
01.2020

Bachelor of Science degree - industrial engineering

Azad University
2017

Skills

  • Market Analysis
  • Leadership
  • Social Media Marketing
  • Legal Technologies
  • Yardi
  • Canva
  • ILM
  • OneSite
  • Microsoft Teams
  • SQLite
  • Tenant Relations
  • Sales Management
  • Critical Thinking
  • Negotiation expertise
  • Leasing reports
  • Performance optimization strategies
  • Customer service-focused
  • Affordable housing programs knowledge
  • Deposits Management
  • Attention to Detail

Certification

  • SQL for Data Science, Coursera, 9CEUCMPZCSA4
  • Introduction to Google SEO, Coursera

Timeline

Leasing Manager

Greystar
10.2023 - Current

Leasing Professional

Greystar
08.2022 - 09.2023

MBA - Business Management

Università La Sapienza Di Roma

Bachelor of Science degree - industrial engineering

Azad University

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Yasaman Torbati