Yasaris Hernandez
Trenton,NJ
Summary
Enhanced customer satisfaction rates through targeted service improvements. Enhanced customer retention by implementing targeted follow-up strategies. Streamlined resolution processes by developing a new response flowchart. Addressed and resolved over 50 customer queries daily, ensuring high satisfaction levels. Minimized subscription cancellations through targeted retention strategies.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance Co
01.2024 - 01.2026
- Assisted customers with inquiries regarding policies, claims, and coverage options.
- Utilized CRM software to document interactions and track customer requests effectively.
- Provided accurate information on policy updates and insurance products to enhance customer understanding.
- Resolved customer complaints by identifying issues and implementing appropriate solutions promptly.
- Collaborated with team members to streamline processes for handling customer service requests efficiently.
- Trained new representatives on best practices in customer engagement and service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
ASSISTANT MANAGER
Victory's Furniture
11.2022 - 08.2024
- Assisted in managing daily operations, ensuring optimal workflow and customer satisfaction.
- Coordinated inventory management, maintaining accurate stock levels and timely replenishment.
- Trained new staff on operational procedures and customer service standards, fostering team efficiency.
- Streamlined processes to enhance productivity and reduce turnaround time for order fulfillment.
WAITRESS
Sabor Latino
02.2023 - 09.2023
- Delivered exceptional customer service in a fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new team members on menu items and service protocols.
Education
Bachelor's Degree - Doctor in Medicine
Universidad de Ciencias Medicas de Holguin
Holguin, CubaLicense in Property And Casualty Insurance - Insurance
Atlantic School of Insurance
Lakehurst, NJ09.2024
Skills
Bilingual
Problem-solving
Project Management
Organization
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance Co
01.2024 - 01.2026
WAITRESS
Sabor Latino
02.2023 - 09.2023
ASSISTANT MANAGER
Victory's Furniture
11.2022 - 08.2024
Bachelor's Degree - Doctor in Medicine
Universidad de Ciencias Medicas de Holguin
License in Property And Casualty Insurance - Insurance
Atlantic School of Insurance