Yasaris Hernandez
Trenton,NJ
Summary
Enhanced customer satisfaction rates through targeted service improvements. Enhanced customer retention by implementing targeted follow-up strategies. Streamlined resolution processes by developing a new response flowchart. Addressed and resolved over 50 customer queries daily, ensuring high satisfaction levels. Minimized subscription cancellations through targeted retention strategies.
Overview
4
4
years of professional experience
Work History
Insurance Producer
K McCoy Insurance Inc
Trenton, Nj
06.2026 - Current
- Developed insurance plans tailored to client needs and preferences.
- Conducted thorough policy reviews to ensure compliance and coverage accuracy.
- Assisted clients with claims processing and documentation requirements.
CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance Co
Ewing, NJ
08.2024 - 04.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer complaints by identifying issues and implementing solutions, improving overall customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted customer satisfaction by addressing concerns promptly and providing clear, accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with inquiries regarding policies, claims, and coverage options.
- Provided accurate information on policy updates and insurance products to enhance customer understanding.
- Utilized CRM software to document interactions and track customer requests effectively.
- Trained new representatives on best practices in customer engagement, fostering a knowledgeable and effective team.
ASSISTANT MANAGER
Victory's Furniture
11.2022 - 08.2024
- Managed daily operations to optimize workflow and enhance customer satisfaction.
- Coordinated inventory management to ensure accurate stock levels and timely replenishment.
- Trained new staff on operational procedures and customer service standards to improve team efficiency.
- Coordinated inventory management, maintaining accurate stock levels and timely replenishment.
Education
License in Property And Casualty Insurance -
Atlantic School of Insurance
Lakehurst, NJBachelor's Degree - Doctor in Medicine
Universidad de Ciencias Medicas de Holguin
Holguin, CubaSkills
- Customer relationship management
- Sales strategies
- Policy documentation
- Workflow optimization
- Multitasking
- Team collaboration
- Conflict resolution
References
Available upon request.
COMMUNICATION
Available upon request.
LEADERSHIP
Available upon request.
EXPERIENCE
01-2024
Timeline
Insurance Producer
K McCoy Insurance Inc
06.2026 - Current
CUSTOMER SERVICE REPRESENTATIVE
Allstate Insurance Co
08.2024 - 04.2026
ASSISTANT MANAGER
Victory's Furniture
11.2022 - 08.2024
License in Property And Casualty Insurance -
Atlantic School of Insurance
Bachelor's Degree - Doctor in Medicine
Universidad de Ciencias Medicas de Holguin