Yasef Guerrero
Brookfield,IL
Summary
Results-driven professional with strong sales and customer service skills. Demonstrated ability in customer needs assessment and relationship building. Committed to enhancing customer satisfaction and driving sales growth.
Overview
4
4
years of professional experience
Work History
Fence estimator
Suarez Fence Co
Romeoville, Illinois
04.2026 - 08.2026
- Engaged with customers to assess fencing needs, preferences, and project requirements. Prepared and presented estimates based on customer specifications and project details. Communicated pricing, options, and project information clearly to customers. Built professional relationships with customers through responsive and reliable communication. Guided customers in evaluating solutions tailored to their needs and budget. Answered customer questions and addressed concerns throughout the estimating process. Managed multiple customer inquiries and projects while maintaining attention to detail. Facilitated customer decision-making through effective communication and problem-solving skills.
- Analyzed project specifications to prepare accurate cost estimates.
- Collaborated with project managers to review plans and identify material needs.
- Prepared detailed proposals for clients outlining costs and project timelines.
Shift Leader
Bibibop Asian Grill
Bloomingdale, Illinois
10.2025 - 06.2026
- Delivered friendly, professional customer service in a fast-paced environment, enhancing customer satisfaction. Communicated with customers to understand their preferences and provide appropriate recommendations. Processed customer orders and payments accurately using POS systems. Ensured a positive customer experience while managing multiple customers simultaneously, contributing to overall service quality. Responded professionally to customer questions, requests, and concerns. Collaborated with team members to streamline service processes and improve customer satisfaction.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Trained new team members on customer service and food preparation techniques.
- Delivered friendly, professional customer service in a fast-paced environment, enhancing customer satisfaction.Communicated with customers to understand their preferences and provide appropriate recommendations.Processed customer orders and payments accurately using POS systems.Ensured a positive customer experience while managing multiple customers simultaneously, contributing to overall service quality.Responded professionally to customer questions, requests, and concerns.Collaborated with team members to streamline service processes and improve customer satisfaction.
Server
600 degrees
Cedar Park, Texas
04.2024 - 08.2025
- Delivered personalized service to customers in busy, high-volume environment, and enhancing overall dining experience. Build rapport with customers and identify their needs to provide an enjoyable experience. Explained menu options and recommended selections based on customer preferences, resulting in increased customer satisfaction. Accurately process orders and payments while managing multiple customers at once. Handle customer concerns professionally and work toward effective solutions. Facilitated strong communication with customers and coworkers to ensure efficient service and address concerns promptly. Cultivated multitasking skills in a fast-paced environment.
- Provided excellent customer service in fast-paced dining environment.
- Managed tables, ensuring timely service and guest satisfaction.
- Took and processed food and drink orders accurately and efficiently.
Shift Leader
Potbelly's Sandwich Shop
Leander, Texas
10.2022 - 08.2025
- Led daily operations while maintaining a strong focus on customer satisfaction and service quality. Communicate directly with customers and resolve concerns professionally. Trained and supervised employees on customer service, product knowledge, and company procedures to enhance team effectiveness. Manage staffing, scheduling, inventory, and daily operational responsibilities. Work effectively in a high-volume environment while maintaining accuracy and professionalism. Developed strong relationships with customers, creating welcoming experiences that encouraged repeat business. Handle POS transactions and ensure accurate processing of customer orders and payments. Demonstrated leadership and accountability by making quick decisions in a customer-facing environment.
- Supervised team members during shifts to ensure operational efficiency.
- Trained new staff on procedures and customer service best practices.
- Coordinated food preparation and service to maintain quality standards.
Education
High School Diploma -
Vista Ridge
Cedar Park, TX05-2023
Skills
- Sales & Customer Service
Customer Needs Assessment
Sales Estimating
Relationship Building
Verbal Communication
Product & Service Recommendations
Handling Customer Objections & Concerns
POS Systems & Payment Processing
Negotiation & Problem Solving
Team Leadership
Time Management
Multitasking
Inventory & Operations
Microsoft Word
Fast-Paced Customer Environments - Cost estimation
- Cost estimation
- Proposal development
- Project management
Timeline
Fence estimator
Suarez Fence Co
04.2026 - 08.2026
Shift Leader
Bibibop Asian Grill
10.2025 - 06.2026
Server
600 degrees
04.2024 - 08.2025
Shift Leader
Potbelly's Sandwich Shop
10.2022 - 08.2025
High School Diploma -
Vista Ridge