Yaselyn Ortuno
Fort Lauderdale,FL
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Parque Towers Condominium
08.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk functions to enhance operational efficiency.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding residents requests or concerns.
Operations Manager
Glownar Aesthetics
05.2019 - 08.2023
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
Store Manager
Sprint
04.2016 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science -
Miami Dade College
Miami, FL06-2019
Skills
- Customer service
- Guest relations
- Oral and written communications
- Sales and upselling
- Administrative skills
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Parque Towers Condominium
08.2023 - Current
Operations Manager
Glownar Aesthetics
05.2019 - 08.2023
Store Manager
Sprint
04.2016 - 05.2019
Associate of Science -
Miami Dade College
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