Yasemin Yost
Omaha,Nebraska
Summary
Achieved significant customer satisfaction improvements at American Redcross by resolving disputes and exceeding performance goals. Advanced from phlebotomist to Collection Specialist III, demonstrating exceptional empathy, client relations, and attention to detail. Trained new staff, ensuring high-quality blood collection, showcasing assertiveness and stress tolerance in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Collection Specialist III
American Redcross
07.2007 - Current
- Provided exceptional customer service while collecting blood products. Resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Achieved performance goals on consistent basis.
- Trained new team members on procedures, regulations and phlebotomy technique.
- Consistently performed in fast paced, highly regulated field to safely collect blood products.
- Advanced with the company through the years starting as phlebotomist then OJI to charge, and eventually current position.
Education
No Degree - Nursing
Hawkeye Community College
Cedar Falls, IASkills
- Assertiveness
- Goal-Oriented
- Empathy and Tactfulness
- Patience and Persistence
- Client Relations
- Issue investigation
- Stress Tolerance
- Relationship Building
- Attention to Detail
Timeline
Collection Specialist III
American Redcross
07.2007 - Current
No Degree - Nursing
Hawkeye Community College
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