Dawn Timms

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
• Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
• Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
• Used skip tracing and other techniques to locate debtors.
• Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
• Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
• Improved client relations by effectively managing collection calls and addressing customer concerns.

• Managed recovery of 3-month and 6-month delinquencies via collection efforts.
• Collected payments
• Sent to collection agencies
• Setup payment arrangements
• Canceled services

Created structured, loving, and nurturing environment for infants and toddlers.

Certified in administering CPR and First Aid techniques.

Established rapport with families and their children.

Demonstrated consistency and trustworthiness in caregiving roles.