Yashe’ Smith
New Orleans,LA
Summary
Dynamic Personal Shopper with proven expertise at Walmart, excelling in customer service and attention to detail. Achieved high satisfaction ratings by efficiently selecting quality products and mentoring new team members. Skilled in online order processing and decision-making, enhancing client experiences and driving sales revenue through tailored merchandise recommendations.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
5110 Jefferson Highway
03.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Enhanced client wardrobe satisfaction by selecting and suggesting fashion items based on their preferences and needs.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
Education
Rosenwald Collegiate Academy
New Orleans, LA05.2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Online order processing
- Prioritizing orders
- Verifying order accuracy
- Heavy lifting
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Sales expertise
- Lift up to number pounds
- Purchase recommendations
Timeline
Personal Shopper
Walmart
03.2023 - Current
Rosenwald Collegiate Academy