YA’SHEKA MARCH
Murfreesboro,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
5s TEAM LEADER
SONOCO
Murfreesboro, TN
04.2019 - Current
- Company Overview: A global packaging solutions leader
- Created Deployment Plan, Update as areas are implemented
- Established, implemented, and Sustained 5s Program throughout the plant
- Train new Employee in 5s methods and have trained 5s Team in 5s Processes
- Schedule and Lead 5s Team meetings
- A global packaging solutions leader
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
MACHINE OPERATOR
SONOCO
Murfreesboro, TN
09.2016 - Current
- Company Overview: A global packaging solutions leader
- Assists Winder Operator with meeting line performance, quality, and safety goals
- Follow and utilize 5s Methodology to ensure good housekeeping and organization
- Train all new Employees in multiple job functions
- A global packaging solutions leader
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
DAY CARE TEACHER
Reelfoot Rural Ministries
Tiptonville, TN
01.2015 - 01.2016
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Prep daily activities and materials based on the day’s lesson plan
- Coordinated Meal, Play breaks, and nap time
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Conducted assessments of student performance and progress.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Adapted teaching methods based on individual student needs.
- Encouraged creativity through art projects and storytelling.
- Taught basic language skills including reading readiness, phonics, writing.
- Participated in staff meetings and professional development workshops.
- Developed lesson plans and activities to engage children in learning.
FOOD SERVICE / RESTURANT MANAGER
Long John Silver
Murfreesboro, TN
01.2011 - 01.2014
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
PEER TUTOR
Lake County High School
Tiptonville, TN
01.2008 - 01.2010
- Assist Peers with homework/studying
- Teacher’s assistant
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Adapted instruction methods based on individual learning styles.
Education
Associate of Science -
MOTLOW STATE UNIVERSITY
05-2024
Mathematician Education
MIDDLE TENNESSEE STATE UNIVERSITY
05.2014
High School Diploma -
LAKE COUNTY HIGH SCHOOL
05.2010
Skills
- Conflict Resolution
- Customer Service
- Policy Compliance
- Safety First Mentality
- Process Improvement
- Lean Manufacturing
- Team Management and Development
- Time management
Contact
Murfreesboro TN
Certification
First Aid/CPR Training
Associate of Science
Education and Training
Tiptonville, TN,Murfreesboro, TN,Murfreesboro, TN
Timeline
5s TEAM LEADER
SONOCO
04.2019 - Current
MACHINE OPERATOR
SONOCO
09.2016 - Current
DAY CARE TEACHER
Reelfoot Rural Ministries
01.2015 - 01.2016
FOOD SERVICE / RESTURANT MANAGER
Long John Silver
01.2011 - 01.2014
PEER TUTOR
Lake County High School
01.2008 - 01.2010
First Aid/CPR Training
Associate of Science -
MOTLOW STATE UNIVERSITY
Mathematician Education
MIDDLE TENNESSEE STATE UNIVERSITY
High School Diploma -
LAKE COUNTY HIGH SCHOOL
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