Yashi Gondwal
Lakeland,FL
Summary
Energetically driven Customer Service Representative with a proven track record at Blackhawk Investments, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty. Excelled in complaint handling and data entry, mastering employer-desired skills to ensure swift, satisfactory resolutions, and elevating customer relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blackhawk Investments
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Aviation
Tampa Bay Aviation
Clearwater, FL06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Complaint Handling
- Microsoft Excel
Certification
private pilot License
Timeline
Customer Service Representative
Blackhawk Investments
12.2022 - Current
No Degree - Aviation
Tampa Bay Aviation
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