Yashica Babineaux
Washington, La,LA
Summary
Professional and helpful Volunteer with 7 years of expertise helping Ageless Healthcare with Case Management and Human Resources. Talented at assisting with problem solving and conflict resolution to accomplish company gain. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Ageless Healthcare
Lafayette, LA
07.2012 - 07.2019
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided hands-on and proactive leadership to community services staff.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Conducted home visits to assess the safety of living environments for clients.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Prepared and maintained budgets, personnel records or training manuals.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Oversaw fundraising activities and preparation of public relations materials.
- Monitored client progress through regular follow-up contacts.
- Recruited, interviewed, and hired volunteers and staff.
- Reviewed treatment plans against individual goals and healthcare standards.
- Represented organizations in relations with governmental and media institutions.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Maintained accurate case records and documentation according to agency guidelines.
- Answered calls per to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Medical Office Assistance
T. H. Harris Technical Institute
Opelousas, LA01-2012
Skills
- Utilization Review
- Care Coordination
- Performance Tracking
- Records Management
- Case Management
- Organization and Multitasking
- Cross-Functional Collaboration
- MS Office
- Problem-Solving
- Decision-Making
- Positive Attitude
- Staff Management
- Home Visits and Inspections
- Annual Case Reviews
- Data Entry and Analysis
- Email and Telephone Etiquette
- Documentation and Reporting
- Direct Patient Care
- Relationship Building
- Progress Evaluations
Certification
Certified DNA and Fingerprint Collector
References
References available upon request.
Timeline
Case Manager
Ageless Healthcare
07.2012 - 07.2019
Associate of Science - Medical Office Assistance
T. H. Harris Technical Institute
Certified DNA and Fingerprint Collector
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