Yashica Chalmers

• Handles patient inquiries to address any/all estimate questions via inbound or outbound calls and MyChart for patient correspondence.
• Create hospital estimates using Epic Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements.
• Contact patient pre-service providing benefit and patient liability education, explain estimate cost, and set expectation of payment at time of service.

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• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of registration process to provide most accurate estimate to patients Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making personal effort to reduce individual errors, and making corrections. Utilizes system work queues as daily part of registration process to minimize errors.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Upheld HIPAA regulations and standards for protecting patient information.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Catalogued patient data in clinical databases and registries according to regulatory practices.
• Secured confidential patient information from unauthorized access.

• Accurately inputted all patient information into company's computer system.
• Verified paperwork accuracy and checked for completion prior to processing.
• Updated computer system with latest information to keep records current and accurate.