Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yashica Hines

Anoka,MN

Summary

Professional business consultant with deep experience in optimizing business operations and driving strategic initiatives. Skilled in project management, client relations, and process improvement. Strong focus on team collaboration and achieving measurable results, adaptable to changing business needs. Recognized for analytical thinking, problem-solving abilities, and effective communication skills.

Overview

23
23
years of professional experience

Work History

Technology Business Services Consultant

Wells Fargo
04.2022 - Current
  • Identified areas of improvement within organizations by conducting detailed audits of their current practices, leading to the implementation of more effective and efficient solutions.
  • Collaborate with software vendors, internal IT teams, and business stakeholders to troubleshoot, identify, and resolve technical issues across multiple platforms.
  • Test new system features, enhancements, and patches before deployment to ensure smooth production releases.
  • Contribute to identifying areas for process improvement and optimization, working with relevant teams to enhance system performance, reliability, and user experience.
  • Act as the primary point of contact for application-related issues and user inquiries, providing prompt and effective resolution.

Business Support Associate

Wells Fargo
10.2019 - 04.2022
  • Implement business-oriented resiliency strategies by developing, maintaining, and validating accurate and complete Business Continuity Plans (BCPs).
  • Conduct comprehensive risk assessments and simulation exercises to identify vulnerabilities and enhance organizational preparedness.
  • Coordinate and manage application testing events to ensure continuity and disaster recovery readiness.
  • Review and approve system access entitlements in accordance with compliance and security policies.
  • Generate and analyze reports to confirm completion of mandatory training and confirm all required fields in BCPs meet regulatory and organizational standards.

Senior Business Applications Analyst

Wells Fargo
05.2018 - 10.2019
  • Provide day-to-day support and maintenance for large enterprise business applications.
  • Partner with software vendors and internal teams to troubleshoot and resolve technical issues.
  • Manage user permissions and entitlements across applications, SharePoint, and related platforms.
  • Test new system features and enhancements before production deployment.
  • Assist in identifying areas for process improvement and contribute to the overall stability and performance of applications.

Workflow Coordinator

Wells Fargo
07.2005 - 05.2018
  • Distribute problem tickets and service requests to appropriate technicians and external vendors within 24 hours of receipt.
  • Manage logistics for internal team member moves, including workstation setup and IT resource allocation and software installations.
  • Conduct and document detailed risk assessments to verify all tasks are completed within the 10-day service level agreement (SLA).
  • Maintain clear and effective communication with technicians, vendors, and internal stakeholders to guarantee timely issue resolution.
  • Track and report ticket resolution metrics, highlighting trends and opportunities for process improvements.

Quality Assurance Analyst

Wells Fargo Home Mortgage
10.2002 - 07.2005
  • Review and analyze 300 incoming and outgoing collection calls each month to verify compliance with investor guidelines and ensure high-quality customer service.
  • Coach and provide feedback to collection representatives on best practices for increasing revenue, improving customer service, and enhancing documentation accuracy.
  • Analyze monthly service level reports ensuring that delinquent loans meet the criteria for retention options, based on accurate income, expenses, and investor guidelines.
  • Inform and collaborate with managers on potential training and development opportunities for representatives, focusing on customer service excellence, revenue generation, and proper account documentation.
  • Monitor trends in call handling and provide insights to improve operational efficiency and customer satisfaction.

Education

Bachelor of Science - Business Administration

National American University
Bloomington, MN

Skills

  • Strong time management
  • Solid problem solving
  • Self-starter
  • Solution Implementation
  • Client relationship building
  • Collaborative mindset

Timeline

Technology Business Services Consultant

Wells Fargo
04.2022 - Current

Business Support Associate

Wells Fargo
10.2019 - 04.2022

Senior Business Applications Analyst

Wells Fargo
05.2018 - 10.2019

Workflow Coordinator

Wells Fargo
07.2005 - 05.2018

Quality Assurance Analyst

Wells Fargo Home Mortgage
10.2002 - 07.2005

Bachelor of Science - Business Administration

National American University

Similar Profiles

CREATE PROFILE
Yashica Hines