Yashica Jackson
Washington
Summary
Resourceful Residential Concierge known for productivity and efficiency in task completion. Skilled in guest relations, problem-solving, and time management. Excel in communication, adaptability, and empathy, ensuring exceptional service and support to residents.
Overview
15
15
years of professional experience
Work History
Residential Concierge
Capital Concierge
8840 Stanford Blvd
04.2024 - Current
- Assisted residents with daily inquiries and service requests promptly.
- Coordinated maintenance tasks and scheduled repairs for residential units.
- Managed front desk operations, ensuring a welcoming environment for residents.
- Maintained accurate records of service requests and resident communications.
- Handled package deliveries, ensuring secure distribution to residents efficiently.
- Assisted with package delivery and pickup for tenants.
- Answered phone calls promptly and transferred them to appropriate personnel if necessary.
Floral Manager
Giant Food Stores
Camp Springs Maryland
07.2019 - 03.2024
- Managed floral department operations and ensured quality product presentation.
- Trained and mentored staff on floral arrangements and customer service techniques.
- Ordered and maintained inventory of flowers and supplies for optimal stock levels.
- Assisted customers with selecting appropriate floral options for their needs.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Performed regular quality checks on products to ensure they met quality standards before being put out on display.
Receptionist
Jack and Company
Washington
11.2010 - 03.2019
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and directed calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
- Maintained reception area by ensuring cleanliness and organization.
- Provided excellent customer service by addressing inquiries promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Ballou High School
Washington, DCSkills
- Resident support
- Service request management
- Front desk operations
- Package logistics
- Problem solving
- Outstanding customer service
- Highly adaptable
- Customer inquiries
- Inventory management
- Effective communication
Accomplishments
- Won employee of the month 4 times
Raised sales in floral department by 6%
Timeline
Residential Concierge
Capital Concierge
04.2024 - Current
Floral Manager
Giant Food Stores
07.2019 - 03.2024
Receptionist
Jack and Company
11.2010 - 03.2019
Ballou High School