Yashica Rodgers
Cary,NC
Summary
Detail oriented professional with experience in eligibility assessment and regulatory compliance, bringing strong skills in documentation accuracy, data review, and process adherence. Proven ability to interpret complex guidelines, manage records, and ensure compliance with established standards-well-suited to supporting clinical trial site operations, regulatory documentation, and cross-functional coordination in a clinical research setting
Overview
1
1
Certification
17
17
years of professional experience
Work History
INCOME MAINTENANCE CASEWORKER
Durham County Department of Social Services
10.2023 - Current
- Responded promptly to inquiries from customers regarding their eligibility status or application process.
- Utilized problem-solving skills to resolve complex cases involving multiple eligibility criteria.
- Maintained confidential records for each client, adhering to state regulations and policies.
- Employed effective communication strategies when interacting with clients from various backgrounds.
- Developed strong interpersonal skills while working with a diverse client base.
- Determines eligibility for programs by gathering and verifying client names, their families and other resources.
- Ability to perform caseworker functions within structured time frames.
ADMINISTRATIVE ASSISTANT-DERMATOLOGY
Unc Rex
01.2020 - 10.2023
- Manage all aspects of patient management operations including scheduling, medical billing, quality control, and coordination with multidisciplinary departments.
- Cross-trained employees on administrative responsibilities within the unit, increasing job skills and productivity.
- Monitor patient financial accounts progress and provide regular reports to management on status, and potential payment processing issues.
- Develop and maintain strong relationships with patients, physicians, and administration to ensure a high level of performance.
- Developed administrative and technical processes to achieve organizational objectives and improve overall department efficiency.
CUSTOMER SERVICE REPRESENTATIVE
GC Services
05.2018 - 10.2023
- Process DMV hold based on NC Department of Transportation Policy and Procedure.
- Verify images for vehicles using the toll road in surrounding states.
- Review invoices for errors prior to being mailed or emailed to consumers and suppress incorrect invoices with errors from being mailed to clients using NC Department of Transportation.
- Process customer disputes pertaining to invoices.
PATIENT SERVICES TECHNICIAN
Laboratory Corp Of America
02.2009 - 01.2020
- Accessed patient information, oversaw registration, processed verification of benefits and managed patient financial account details through various software applications, such HeathSpan, Digi Chart, Outlook, Error Log LCM, Mysis, and Visa, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Used time management and adaptability skills to prioritize time sensitive specimen culture test, such as Stats and Coagulation delivered from external departments.
- Conducted peer interviews, then researched and developed recommendations to resolve process, department and related client issues.
- Managed patient appointment scheduling and lab order placement, providing maximum project management output to meet deadlines.
Education
Associate of Science -
Wake Technical Community College
NC05.2015
Skills
Clinical Administration
Patient-centered Care
Keen Attention to Detail
Database Lifecycle Management
Vendor Relationship Management
Site Management
Prioritization
Financial Account Management acumen
OSHA and HIPPA Compliance
Technologically Savvy
Patient Care Administration
Multidisciplinary Collaboration
Strong Interpersonal Communicator
Quality Control Management
Risk Management
Project Management
SOP Implementation
Ability to obtain and interpret data and policy
Microsoft Office proficiency
Certification
- Phlebotomy, IntraMed Institute, 1997
- CPR, UNC Rex, 2021
Timeline
INCOME MAINTENANCE CASEWORKER
Durham County Department of Social Services
10.2023 - Current
ADMINISTRATIVE ASSISTANT-DERMATOLOGY
Unc Rex
01.2020 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
GC Services
05.2018 - 10.2023
PATIENT SERVICES TECHNICIAN
Laboratory Corp Of America
02.2009 - 01.2020
Associate of Science -
Wake Technical Community College