Yashira Flores-Rodriguez
Jacksonville,FL
Summary
Driven professional with a track record of enhancing operational efficiency and client satisfaction. Skilled in bilingual communication.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maximus
12.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Goodwill
11.2025 - 12.2025
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
KLS Martin
08.2023 - 09.2024
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ovation By Lending Tree
06.2020 - 10.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to the development of standardized call scripts, ensuring consistency and clarity in communication with clients across the team.
Bilingual Customer Service Representative
Internal Revenue Service, IRS
11.2014 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met all call quality standards and daily quotas for first-call resolution.
Education
High School Diploma -
Fleming Island High
Jacksonville, FL05-2014
Skills
- Data entry
- Problem-solving
- Customer service
- Bilingual (Spanish/English) Expert level
- Privacy
- Data protection policies
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus
12.2025 - Current
Sales Associate
Goodwill
11.2025 - 12.2025
Customer Service Representative
KLS Martin
08.2023 - 09.2024
Customer Service Representative
Ovation By Lending Tree
06.2020 - 10.2021
Bilingual Customer Service Representative
Internal Revenue Service, IRS
11.2014 - 02.2019
High School Diploma -
Fleming Island High