YASHIRA THOMAS
West Babylon,NY
Summary
Successful Store Manager with over 19 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi-Store Manager
Hugo Boss
Deer Park, NY
10.2022 - Current
- Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage.
- Review customer feedback to make operational improvements and promote satisfaction.
- Build relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Build and maintain sound business relationships with vendors and suppliers in Boss Macy's Shops.
- Maximize merchandising efforts by using displays, controlling signage and properly arranging sales floor and products in Outlet and in Macy's shop.
Special Education Paraprofessional/ Parent Trainer
ESBOCES
Bohemia, NY
06.2021 - 10.2022
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Provided disabled students with assistive devices and supportive technology.
- Set up and assisted with audiovisual equipment operation.
- As a Parent Trainer meet with parents to discuss student progress and needs. Assisted parents in learning how to implement first/then charts for everyday at home use.
Store Manager
U. S. Polo Association
Garden City, NY
05.2019 - 03.2021
- Trained managers, supervisors and store staff on store security, monetary procedures and customer service expectations
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Wrote order supply requests to replenish merchandise and submitted to district manager for sign-off
- Built loyal customer base by delivering excellent service and stocking in-demand products, including creating customer profiles for promotional purposes
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Senior Store Manager
Forever 21
Valley Stream, NY
04.2015 - 05.2019
- From 2015 to 2016 after opening Flushing Store #603 over achieved sales by +1.5 million ending the year with 4.5 million in sales
- In 2016 selected to turn around an under performing store #0079, quickly achieved success by making labor budget for store's first time in 2 years
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meeting sales goals by training motivating, mentoring and providing feedback to staff
- Ensuring high levels of customer satisfaction through excellent service and our loyalty program to drive client retention
- Maintain outstanding store condition and visual merchandising standards
Store Manager
DOLLAR TREE
North Babylon, NY
01.2012 - 07.2013
- Increased profits 23% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented succession planning by training and developing 4 associates into leadership positions
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Training Department Manager
HENNES & MAURITZ
Elmhurst, NY
07.2007 - 01.2012
- Ensured a high level of customer service being met in store
- Maximized sales opportunities by adopting a commercial focus in store
- Recruit, train, and develop sales advisors and management team
- Ensured that all safety, security, and administration routines are met on a consistent basis
- In 2009 took the Kids Department from number 10 to number 2 in the country by ensuring visual merchandising was being kept up to company standards on a day to day basis
- Successfully promoted 1 Store manager, 6 Department Managers, 4 Supervisors, and 8 visuals throughout my career at H&M
- Worked closely with District Controller to develop function plans for stores and creating perfect schedules to ensure stores would run efficiently
Education
Certificate - Business Administration
Grace Institute
Manhattan, NY05.2004
Some College (No Degree) - Business Administration And Management, Business Administration
NASSAU COMMUNITY COLLEGE
Garden City, NYSkills
- Store operations oversight
- Retail inventory management
- Outstanding communication skills
- Operational budgeting
- MS Office proficient
- Staff training and development
- Performance improvements
- Customer retention
- Schedule management
- Profit and loss accountability
Certification
- Certified Teacher's Assistant - [2022]
Timeline
Multi-Store Manager
Hugo Boss
10.2022 - Current
Special Education Paraprofessional/ Parent Trainer
ESBOCES
06.2021 - 10.2022
Store Manager
U. S. Polo Association
05.2019 - 03.2021
Senior Store Manager
Forever 21
04.2015 - 05.2019
Store Manager
DOLLAR TREE
01.2012 - 07.2013
Training Department Manager
HENNES & MAURITZ
07.2007 - 01.2012
Certificate - Business Administration
Grace Institute
Some College (No Degree) - Business Administration And Management, Business Administration
NASSAU COMMUNITY COLLEGE
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