Phillip Forman
Belleville,NJ
Summary
To obtain a position where my skills are required.
I am well trained and experienced in sales, stock and retail management.Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Resourceful Dual Store Manager with a track record in overseeing operations for two separate retail locations simultaneously. Possess strong leadership skills, adept at team building and providing top-notch customer service. Demonstrated ability to manage inventory, improve sales performance and cultivate positive work environments.
Overview
21
21
years of professional experience
Work History
MULTI DUAL STORE MANAGER
Aeropostale
Bridgewater, New Jersey
11.2012 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Senior Merchandise Flow
Aeropostale
New York, NY
11.2011 - Current
- Maintain stock and handle inventory
- Maintain visual standards for company
- Train and development
- Assist customers.
Back of house stock specialist
ADIDAS AMERICA INC
New York, NY
05.2013 - 11.2016
- Process shipment and inventory
- Encourage teamwork for staff members
- Maintain working environment
- Sales department.
- Received, stored and distributed merchandise within the store.
- Assisted customers with locating desired items and answered inquiries related to stocked products.
Assistant Manager
Footlocker INC
New York, NY
06.2006 - 11.2011
- Recruit and Train employees
- Process payroll and scheduling
- Engage in customer service
- Maintain inventory.
Assistant Manager
Dunkin Donuts
New York, NY
06.2005 - 06.2006
- Kitchen Responsibilities
- Cashier
- Maintain facility for healthy environment.
Area Supervisor
UPS Freight
Secaucus, New Jersey
10.2018 - 07.2022
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Monitored load handling for safety and shipment accuracy.
- Monitored employee performance, providing feedback and coaching as needed.
Education
HSE Diploma -
SUNY of Manhattan EOC
01.2015
Skills
- Talent Recruitment
- Customer Service Management
- Team Development
- Retail Inventory Management
- Shift Scheduling
- POS Systems
- Employee Training
- Store operations oversight
- Store Merchandising
- Payroll Management
- Loss Prevention
- Operations Management
- Sales expertise
- Culture development
- Multitasking and Organization
- Sales Coaching
- Recruiting and Hiring
- Training and mentoring
- Policies and Procedures
References
References are available on request.
Hobbies and Interests
I am well trained and experienced in sales, stock and retail management. I can also interact well with staff as well as with customers.
Timeline
Area Supervisor
UPS Freight
10.2018 - 07.2022
Back of house stock specialist
ADIDAS AMERICA INC
05.2013 - 11.2016
MULTI DUAL STORE MANAGER
Aeropostale
11.2012 - Current
Senior Merchandise Flow
Aeropostale
11.2011 - Current
Assistant Manager
Footlocker INC
06.2006 - 11.2011
Assistant Manager
Dunkin Donuts
06.2005 - 06.2006
HSE Diploma -
SUNY of Manhattan EOC