Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

YESENIA KUPIEC

SAN DIEGO,CA
YESENIA KUPIEC

Summary

Intentional and strategic leader with a decade of extensive experience in retail management and hospitality, dedicated to driving exceptional customer satisfaction. Known for implementing effective training programs and fostering team support to reverse downward trends and enhance overall performance. Proactive and industrious professional committed to optimizing operations and delivering outstanding results in dynamic environments. Passionate about leveraging expertise to create positive customer experiences and elevate team capabilities.

Overview

15
years of professional experience

Work History

CHICOS FAS. (WHBM)

Multi-Unit General Store Manager |District Talent
11.2022 - 07.2024

Job overview

  • Succession focus on people and talent, Recruiting top talent, leveraging and developing their specific kills within stores, districts and region
  • Continued COMP% growth in conversion + Sales to deliver top year after year results
  • Efficiency in operations, visual executions
  • Networking/Outreach to leverage business growth + New Client Acquisition
  • Excelled Sales in assigned Market, positive in all controllable metrics.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

CHICOS FAS. (WHBM)

Store Manager | District Event Planning
10.2019 - 01.2022

Job overview

  • Recruited and retained top talent
  • Build Relationships outside of Chico's FAS. Resulting in a FASHION SHOW creating brand exposure and client Acquisition
  • 2021 Growth in Business +68% to comp, Leverage+13%
  • 2022 Growth in Business +36% to comp, Leverage+29%
  • OMNI CHANNEL : style connect two year revenue $88K
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Ann Taylor Fashion Valley

Co-Manager
01.2016 - 01.2019

Job overview

  • Outreach Captain
  • Credit card coach
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Visual management
  • Approved regular payroll submissions for employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

David’s Bridal

Second Assistant Manager
01.2013 - 01.2016

Job overview

  • Coach stylist in High performance
  • Credit card coach
  • Daily store operations
  • Recruiting
  • Visual

Fairy Godmother Event Co.

Event Planner
01.2010 - 01.2015

Job overview

  • Budget Managing
  • Client Relations & Contract Negotiations
  • Planned/Coordinated Weddings/Events
  • Build Relationships with Vendors
  • Served as a liaison between Clients and Vendors
  • Managed event logistics and operations.
  • Coordinated with participating vendors during event planning.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated travel and accommodations for event attendees.
  • Utilized social media to promote events and increase attendance.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Developed detailed event reports, documenting all aspects of each event.

Education

Cal-State Bakersfield

from Child-Development & Family Studies
01.2011

Skills

  • Operational Schedule efficiency
  • Visual Merchandising
  • Business Promotional Planning
  • Adaptability
  • Client Centric
  • Selling Model Coach
  • Microsoft Office Suite
  • Succession Planning
  • Leadership development
  • Performance analysis
  • Team building
  • Talent recruitment
  • Revenue generation

Accomplishments

  • February, September 2023 |Top District Market Manager of the Month
  • Nominated CHICO’S LEADER program 2023
  • Chico’s ASPIRE Program 2022
  • Recruited two successful new managers within one year.
  • Managed a store that exceeded company expectations in every category during the third & fourth quarter.
  • Achieved the top ten national store ranking within five years.

Languages

Spanish
Full Professional
Polish
Limited Working

Timeline

Multi-Unit General Store Manager |District Talent

CHICOS FAS. (WHBM)
11.2022 - 07.2024

Store Manager | District Event Planning

CHICOS FAS. (WHBM)
10.2019 - 01.2022

Co-Manager

Ann Taylor Fashion Valley
01.2016 - 01.2019

Second Assistant Manager

David’s Bridal
01.2013 - 01.2016

Event Planner

Fairy Godmother Event Co.
01.2010 - 01.2015

Cal-State Bakersfield

from Child-Development & Family Studies

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