Yasin Muhammad
Chicago
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Customer Support Specialist
Richard Attias & Associates
Brooklyn
03.2023 - 12.2024
- Assisted customers with inquiries and resolved product-related issues efficiently.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to improve customer support processes and solutions.
- Handled escalated issues by communicating effectively and demonstrating empathy.
Community Outreach Coordinator
Meridian Strategies
New York
11.2021 - 03.2023
- Engineered community engagement strategies, achieving 65% increase in target group participation.
- Collaborated with local organizations to execute impactful events and enhance Meridian's visibility.
- Cultivated partnerships by managing detailed spreadsheets tracking relationships with community leaders.
- Developed strategies fostering local partnerships, strengthening community support for initiatives.
Content Curator
Anthem Entertainment
New York
01.2018 - 11.2021
- Coordinated deadlines and deliverables for 300+ music projects, using advanced database management.
- Worked closely with diverse artists and producers, adapting to various musical styles to produce well-received and successful collaborations.
- Curated industry-relevant music content to ensure client satisfaction and match market demands.
- Edited and proofread content to maintain high quality and accuracy standards.
Marketing Strategist
MotherTree Food and Forest
Santa Fe
06.2016 - 01.2018
- Crafted and executed content strategies across social media to engage a youthful audience in agroecology and eco-restoration.
- Utilized CRM systems to communicate effectively with stakeholders, driving a 120-subscriber increase within one week of implementation.
- Created compelling content that boosted engagement by 300% in target demographics.
- Secured financial partnerships with community organizations to support non-profit initiatives through skilled networking and negotiation.
Education
Technology Fundamentals Program -
NPower
Brooklyn, NY01-2025
Skills
- CRM software
- Event coordination
- Time management
- Data entry
- Customer service excellence
- Problem-solving
- Hardware and software configuration
- IT infrastructure
- Problem-solving aptitude
- User support
- Task prioritization
- Multitasking capacity
- Customer service
- Community engagement
- Team collaboration
- Calm under pressure
Technical And Professional Development
Technology Fundamentals Program, NPower, Brooklyn, NY, 02/01/24, Present, Selected for a rigorous 20-week program focused on technical and professional skills development., Remote Support: Acquired experience in remote desktop support, aiding users in problem resolution., Professional Development: Engaged in workshops, coaching, and mentorship from IT professionals at companies such as Accenture, BNY Mellon, Google, and Bloomberg.
Certification
•CompTIA IT Fundamentals (ITF+)
Timeline
Customer Support Specialist
Richard Attias & Associates
03.2023 - 12.2024
Community Outreach Coordinator
Meridian Strategies
11.2021 - 03.2023
Content Curator
Anthem Entertainment
01.2018 - 11.2021
Marketing Strategist
MotherTree Food and Forest
06.2016 - 01.2018
Technology Fundamentals Program -
NPower