Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yasir Mousa Raham

Karbala

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advisor

GK-AUTO
11.2023 - Current
  • My responsibility is communicate with customers to determine the nature of their problem’s, and monitoring the progress of the vehicle throughout the day.
  • inform the warranty manager of the costumer’s mechanical and electrical issues and I give the authority to replace the parts under warranty to the technical team,
  • Responsible for workshop facility and assists maintenances.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Automation Engineer

SOLICO
01.2022 - 10.2023
  • Troubleshot, fixed and improved electrical controls.
  • Kept on track with deadlines for development cycle times.
  • make sure the production lines are working efficiently and correctly
  • repair mechanical and electrical problem that related to production machines .

Maintenance Engineer

Nahar - Althamarat
02.2021 - 12.2021
  • Performed troubleshooting and repair for complex electrical equipment.
  • Investigated and corrected mechanical problems with machinery.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Organized and directed maintenance shutdowns and startups.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.

Education

- - Automation Engineer

University of Baghdad
Baghdad, Iraq
02.2020

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • oracle business
  • MS Office
  • Data Entry
  • Repair Quality Inspections

Certification

  • passing IP42 technical training 13-march-2024 from SAIC MOTORS INTERNATIONAL

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Service Advisor

GK-AUTO
11.2023 - Current

Automation Engineer

SOLICO
01.2022 - 10.2023

Maintenance Engineer

Nahar - Althamarat
02.2021 - 12.2021

- - Automation Engineer

University of Baghdad

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Yasir Mousa Raham