Christina Dudley
Greenville,NC
Summary
Results-driven Commercial Lines Account Manager with a proven track record of acquiring new customers and boosting revenue. Expert in diverse insurance plans and competitor offerings. Persuasive communicator with a personable approach, delivering tailored solutions to meet client needs. Skilled at building strong customer relationships and providing exceptional service. Agile professional with outstanding communication and customer service expertise. Detail-oriented team player with strong organizational skills, adept at managing multiple projects with precision and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Lines Senior Account Manager
Flatlands Jessup Insurance Group
12.2023 - Current
- Provided high-level service to a $500K commercial portfolio, growing it to $1.2M.
- Led renewals, handling policy binding, accuracy checks, invoicing, and proposal creation.
- Assisted producers with quoting, servicing, endorsements, and renewals.
- Resolved complex coverage and underwriting issues with efficiency.
- Managed expiration lists to ensure seamless renewals.
- Secured competitive pricing through online rating with insurance carriers.
- Prepared detailed supplemental and ACORD applications for underwriters.
- Developed and presented tailored insurance proposals.
- Negotiated with underwriters for optimal commercial policy terms.
- Leveraged carrier portals for streamlined policy management.
- Maintained precise customer records in EPIC.
- Bound and issued commercial policies with accuracy and compliance.
Wireline Solutions Manager
One Source Communications
02.2023 - 11.2023
- Managed all stages of the product lifecycle with a focus on efficiency and quality.
- Collaborated with technical and design teams to deliver innovative products.
- Led business decisions, influenced key stakeholders, and ensured compliance.
- Mentored team members in technical, analytical, and presentation skills.
- Analyzed key KPIs, identifying trends in merchant behavior.
- Communicated effectively across departments, including senior executives.
- Prioritized projects, managed multiple initiatives, and maintained organization.
- Provided client support in technical advisory roles such as solution architecture and system administration.
Customer Care Manager
Victra Verizon
03.2021 - 01.2023
- Monitored key metrics to drive efficiency and develop actionable insights.
- Compiled data to report trends and improve performance benchmarks.
- Created staffing, forecasting, and budgeting models for operational planning.
- Provided leadership and strategic direction in project management and operations.
- Optimized workflows, invoices, and time reports for accuracy and efficiency.
- Evaluated personnel performance and implemented customer satisfaction strategies.
- Led management meetings to foster collaboration and problem-solving.
- Developed scalable organizational systems to enhance agility and efficiency.
- Conducted leadership workshops to improve team productivity.
- Applied expertise in process optimization to strengthen profit and loss outcomes.
Collections Team Leader
Truist- Regional Acceptance Corporation
08.2012 - 03.2021
- Balanced general ledger accounts, recording costs and month-end accruals.
- Trained and mentored employees on collections, documentation, and performance strategies.
- Managed default issues in collaboration with legal and recovery teams.
- Established procedures for collecting past-due amounts.
- Supervised collectors, monitoring communications for quality assurance.
- Evaluated customer credit histories using credit records.
- Oversaw invoice processing, purchase orders, and payment transactions, increasing profit by 6%.
- Conducted due diligence and account research to resolve collection issues.
- Monitored key performance indicators and coached bottom 10% monthly.
Education
Associate Business Administration
Pitt Community College
Winterville, NC06.2020
Associate Applied Arts
Pitt Community College
Winterville, NC06.2018
Skills
- Account & Client Relationship Management
- Policy Analysis & Risk Assessment
- Claims Handling & Resolution
- Competitive Quoting & Sales Optimization
- Vendor & Carrier Relationship Coordination
- Account Retention & Client Loyalty Strategies
Certification
- NC Property & Casualty- NPN 14748688
- CLCS Designation 2024
- CISR Designation 2025
Timeline
Commercial Lines Senior Account Manager
Flatlands Jessup Insurance Group
12.2023 - Current
Wireline Solutions Manager
One Source Communications
02.2023 - 11.2023
Customer Care Manager
Victra Verizon
03.2021 - 01.2023
Collections Team Leader
Truist- Regional Acceptance Corporation
08.2012 - 03.2021
Associate Business Administration
Pitt Community College
Associate Applied Arts
Pitt Community College