YASIRY DELGADO
Laguna Hills,CA
Summary
Highly-motivated employee with desire to take on new challenges. I work great alone or with others and consistently exceeds expectations in a fast-paced environments. In my extensive set of skills, I adept working effectively unsupervised, exceptional interpersonal skills and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
DISBURSEMENT Specialist
Title365
Newport Beach, CA
08.2019 - 03.2023
- Responsible of high clientele queue ensuring all files are disburse on a timely manner
- Responsible for following up with title for trailing docs: final title policy, settlement statement, and recording deeds
- Reconciling files, ledgers, and researching/correcting any discrepancies invoices and files
- Trained new team members when needed upon Management request
- Built and maintained relationships with peers and upper management form all departments to drive team success.
- Investigated and resolved issues to drive better service for customers and employees.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Responsible for the daily disbursement of escrow files for the National Origination Division. By obtaining all necessary documents in order to prepare a release for recordation for the customer once, the mortgage obligation has been fully satisfied
- Prepare A/P checks and print all A/P reports
- Ability to multitask and work in a fast paced environment
- Perform numerous government insuring functions such as entering closed loan data in FHA connection, reviewing and providing responses to HUD, and ensuring applicable mortgage insurances premium or funding fee are paid
SERVICE DELIVERY REPRESENTATIVE
SchoolsFirst FCU
Tustin, CA
02.2016 - 07.2019
- Deliver World Class Member service to Members and fellow team members over the phone at the same time documenting on member account the request needed
- Educating and meeting Members' needs daily by assisting with products and services regarding the member's account
- Expert knowledge on all eService's products and services
- Part of the Mentor program for new hires
- Effectively communicated and tracked trends or errors while finding solutions
- Part of a team of experts that specialized in escalated troubleshooting, including but not limited to Quicken, mobile banking, online banking, etc
- Utilize Consultative Service Skills with every Member interaction.
SENIOR TELLER
U.S BANK
03.2013 - 02.2016
- Provided customer service by processing monetary and credit card transactions on a daily basis
- Ensuring customers' needs are met on daily basis
- On a quarterly basis reached or exceed sales goals
- Ensured others and myself balanced our cash drawers on a daily basis
- Balance the ATM once a week and cash vault on a daily basis
- Entrusted by management to give approvals for large deposits, withdrawals and overrides to other tellers
- Ensuring daily tasks are done properly.
Education
ASSOCIATE OF ARTS - SOCIAL BEHAVIOR & SELF
05.2019
HIGH SCHOOL DIPLOMA -
ANAHEIM HIGH SCHOOL
06.2009
Skills
- Proficient 60 WPM
- Proficiency in Microsoft Word, Outlook, PowerPoint, Zoom, Skype, Slack, Workday, Atlcose, Citrix Receiver, Quickbooks,
- Efficient at working independently as well in a team setting
- Data Entry
- Account Receivable/Payable
- Creative Problem Solving
- Organizational skills
- Meeting Sales Goals
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Flexible Hours
- Exceeding Customer Expectations
- Decision Making
- Detailed oriented
- Reliable and Punctual
References
REFRENCES Ana Dionicio (714) 907-6713 Karina Khan (714)310-3187 Marlene Palato (562) 233-1613 Laurie Menosky (949) 280-1282
Languages
Timeline
DISBURSEMENT Specialist
Title365
08.2019 - 03.2023
SERVICE DELIVERY REPRESENTATIVE
SchoolsFirst FCU
02.2016 - 07.2019
SENIOR TELLER
U.S BANK
03.2013 - 02.2016
ASSOCIATE OF ARTS - SOCIAL BEHAVIOR & SELF
HIGH SCHOOL DIPLOMA -
ANAHEIM HIGH SCHOOL
Similar Profiles
Stephanie SampsonStephanie Sampson
Title Curative Specialist at Title365Title Curative Specialist at Title365
Madison BuckMadison Buck
Post-Closing Specialist at Title365Post-Closing Specialist at Title365
David M. SantosDavid M. Santos
Project Coordinator at Title365Project Coordinator at Title365
Moriah BonfadiniMoriah Bonfadini
Individual Behavior Interventionist at La Paz IntermediateIndividual Behavior Interventionist at La Paz Intermediate
Anna Marie RodriguezAnna Marie Rodriguez
Editor/Editorial Writer at United by PopEditor/Editorial Writer at United by Pop