Yasjaia Washington
Concord,NC
Summary
Dynamic and detail-oriented professional with experience at Heartland Dental, excelling in chairside assistance and sterilization techniques. Proven ability to enhance patient satisfaction and streamline operations through effective time management and personable communication. Adept at implementing systems that reduce appointment cancellations, ensuring optimal patient care and office efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Heartland Dental
Huntersville, NC
08.2023 - 03.2025
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with procedures, ensuring excellent patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Health Insurance Specialist
SITEL Worldwide
Augusta, GA
11.2021 - 03.2023
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Used [Software] to process benefit transactions.
- Educated clients about health insurance coverage options, benefits and costs.
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
- Collected premiums on or before effective date of coverage.
- Provided comprehensive customer service to drive client satisfaction.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Analyzed customer needs to provide customized insurance solutions.
Sales Associate/Customer Service Representative
Ross Dress For Less
Augusta, GA
01.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Call Center Customer Service Representative
Integral Resources Inc.
Remote , NC
02.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Generated customer service reports to track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
DA1 Certification - Dental Assisting
D.A Academy of North Carolina
Charlotte, NC07-2023
High School Diploma -
E.A Laney Highschool
02-2020
Skills
- Policy Feature Explanations
- Insurance Eligibility
- Insurance Program Analysis
- Phone Systems
- Dental Staff Assistance
- Time Management
- Dental Impressions
- Critical Thinking
- Four-Handed Procedures
- Coronal polishing
- X-rays
- Chair Side Assistance
- Social Perceptiveness
- Disinfecting Rooms and Equipment
- Prepare Instruments
- Equipment and Instrument Sterilizatoin
- Sterilization Techniques
- Personable Communication
Certification
- DA completion certificate
- Coronal Polishing
- CPR training & certification
- NC dental radiology certification
- Nitrous Oxide Monitoring certification
- 3-hour course in sterilization and infection control
- 3-hours course in dental office emergencies
Timeline
Dental Assistant
Heartland Dental
08.2023 - 03.2025
Health Insurance Specialist
SITEL Worldwide
11.2021 - 03.2023
Sales Associate/Customer Service Representative
Ross Dress For Less
01.2020 - 02.2022
Call Center Customer Service Representative
Integral Resources Inc.
02.2018 - 01.2021
DA1 Certification - Dental Assisting
D.A Academy of North Carolina
High School Diploma -
E.A Laney Highschool