Yasleny Aguilar
Lexington,KY
Summary
Dynamic and results-oriented professional with experience at Quality Inn, adept in cleanliness and customer service. Excelled in maintaining high standards of service and room presentation, leading to enhanced guest satisfaction. Demonstrated exceptional problem-solving and attention to detail, contributing to a positive work atmosphere and repeat business.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Latin Grill
09.2024 - 01.2025
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Housekeeping Room Attendant
Quality Inn
06.2024 - 09.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Jose Marti
Cuba07-2007
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Memory retention
- Food presentation
- Special event coordination
- Reservation management
- Customer service
- Problem-solving
- Attention to detail
- Guest relations
Languages
Spanish
Full Professional
Timeline
Waitress Trainee
Latin Grill
09.2024 - 01.2025
Housekeeping Room Attendant
Quality Inn
06.2024 - 09.2024
Jose Marti
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