Yasley Roman
Chapin
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Waitress
El Poblano Mexican Restaurant
05.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed accurate order processing and timely delivery to enhance customer satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation standards.
- Implemented menu knowledge to assist customers with selections and dietary needs.
- Resolved customer complaints effectively, maintaining loyalty and repeat business.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Zaxby’s
05.2020 - 12.2020
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Balanced cash register at the end of shifts to ensure accuracy.
- Collaborated with team members to improve customer flow during peak hours.
- Adapted quickly to changing priorities in a fast-paced environment.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Chapin High School
Chapin, SCSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Adaptable
- Positive reinforcement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
El Poblano Mexican Restaurant
05.2021 - Current
Cashier
Zaxby’s
05.2020 - 12.2020
Chapin High School
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