YASLYNE PERDOMO
Orlando,FL
Summary
Operations Manager, collaborative leader, and dedicated healthcare professional with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
Nemours Children's Health
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Executive Assistant
Nemours Children's Hospital
07.2021 - 07.2022
- Supported the Chief of Cardiology, Operations Manager, Nurse Manager, and Cardiology Department – over 20 providers (physicians and APPs)
- Managed clinic schedules and appointment templates, meetings, onboarding, credentialing, and on-call schedules
- Responsible for time keeping for 20-25 providers in Kronos, processed employee reimbursements, arranged physician travel arrangements, and provider recruitment
- Part of Quality Champion Program, Peer Supporter, and Security Counsel.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
Patient Care Representative
ZOLL LIFE VEST
10.2018 - 07.2022
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Managed inventory of medical supplies, ensuring adequate stock levels were maintained at all times for seamless functioning of the facility.
- Educated patients on preventative measures and self-care techniques to promote overall health, wellness, and disease prevention within their daily lives.
Medical Assistant
Nemours Children's Hospital
07.2020 - 07.2021
- Provided high quality patient care in outpatient setting, with pediatric patients
- Performed ECG's, vitals, holter monitors, and event monitors
- Certified EKG Technician.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Nursing Assistant
ORLANDO HEALTH
03.2016 - 05.2020
- Provided high quality patient care in emergency department and med-surg department setting
- Commended for chart accuracy, effective team collaboration, patient relations, and empathetic care
- Assisted Cardiac Electrophysiologist in clinic, as well as outpatient procedure scheduling, managed physicians' meetings with pharmaceutical representatives, and device representatives.
ADMINISTRATIVE ASSISTANT/ LEAD MEDICAL ASSISTANT
ORLANDO HEART & VASCULAR
01.2010 - 01.2016
- Praised for efficient handling of administrative duties (answering phones, scheduling appointments, maintained medical records, processing patient insurances, obtaining prior authorizations for cardiac procedures, billing, and bookkeeping)
- Responsible for sending physician's daily schedules (personal and outpatient procedures/clinics)
- Managed day to day operations in clinic, planned for multiple physicians in clinic, anticipated delays and communicated efficiently with office personnel and patients
- Developed and implemented office objectives, policies, and procedures.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
BACHELOR'S DEGREE - Business & Organizational Leadership
Valencia State College
2024
ASSOCIATE DEGREE - Health Science- Medical Assisting
Keiser University
01.2012
Skills
- Customer Retention
- Marketing
- Health and Safety Compliance
- Program Administration
- Performance Reporting
- Process Improvement
- Organizational Management
- Data Analysis
- Workflow Optimization
- Inventory Management
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Operations Manager
Nemours Children's Health
07.2022 - Current
Executive Assistant
Nemours Children's Hospital
07.2021 - 07.2022
Medical Assistant
Nemours Children's Hospital
07.2020 - 07.2021
Patient Care Representative
ZOLL LIFE VEST
10.2018 - 07.2022
Nursing Assistant
ORLANDO HEALTH
03.2016 - 05.2020
ADMINISTRATIVE ASSISTANT/ LEAD MEDICAL ASSISTANT
ORLANDO HEART & VASCULAR
01.2010 - 01.2016
BACHELOR'S DEGREE - Business & Organizational Leadership
Valencia State College
ASSOCIATE DEGREE - Health Science- Medical Assisting
Keiser University
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