Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Yasmeen Abudayah

Orland Park,USA

Summary

Motivated, adaptable, high-energy management professional with a proven track record of leading top-performing teams, driving sales, and enhancing customer service. Skilled in understanding customer needs, identifying ownership opportunities, and presenting tailored solutions to meet those needs. Demonstrates a strong commitment to continuous learning and staying up-to-date with business needs. Proven ability to mentor and educate teams on products and services, ensuring leaders and staff stay informed to deliver excellent customer experiences. Focused on creating inclusive environments, supporting team collaboration, and fostering a culture of respect and curiosity.

Overview

8
8
years of professional experience

Work History

Sales Specialist

Apple
Orland Park, IL
11.2023 - Current
  • Delivers an exceptional customer experience by actively listening, identifying individual needs, and offering tailored product recommendations and services.
  • Built long-term customer relationships based on trust, knowledge, and personalized care, resulting in repeat business and customer loyalty.
  • Consistently exceeds sales targets by demonstrating deep product knowledge of Apple devices, and services.
  • Served as a mentor and resource to new team members, sharing best practices and supporting development through coaching and team engagement.
  • Participated in multiple merchandising overnights and lead the sales floor on new product launches.
  • Leading store in business intro and revenues for multiple quarters in a row.
  • Consistently over 80% Apple care since hire date.

Assistant General Manager

Cold Stone Creamery
Oak Lawn & La Grange, IL
06.2020 - 11.2022
  • Led and mentored a high-performing team to achieve and exceed business goals, ensuring excellent customer service and a positive store environment.
  • Demonstrated a deep understanding of inventory management by placing precise orders and maintaining stock levels to minimize losses, directly contributing to profitability.
  • Actively sought opportunities for team development, providing coaching on customer engagement, sales strategies, and operational best practices.
  • Created and implemented strategies to optimize business processes and improve overall customer satisfaction.
  • Took ownership of customer feedback, resolving issues promptly and building loyalty through customized product offerings and promotions.
  • Handled all cash deposits, marketing, sales strategies, key holder for both locations, and handled all customer service feedback.

Asian Americans Advancing Justice
Chicago, IL
11.2016 - 04.2020
  • Actively engaged with community members, offering assistance to those in need and guiding them through complex legal and social processes.
  • Provided mentorship and development to fellow staff and community members, helping individuals understand available services and resources.
  • Demonstrated a commitment to diversity and inclusion, ensuring that all individuals were treated with respect and supported in their journey toward success.
  • Built and nurtured strong relationships within the community, facilitating effective partnerships and outreach efforts to expand program awareness and engagement.

Education

bachelors - Psychology

North Park University
05-2026

Associate of Science - Computer Science

Harold Washington College
05-2022

Skills

  • Manages ambiguity
  • Communicates effectively
  • Provides strong recommendations
  • Multi-help
  • Empathetic
  • Well spoken
  • Natural leader
  • Provides & receives feedback
  • Role model
  • Adaptable
  • Nimble learner
  • Obsessed over customer journey
  • Excellent at giving product demos

Languages

  • English
  • Arabic

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Sales Specialist

Apple
11.2023 - Current

Assistant General Manager

Cold Stone Creamery
06.2020 - 11.2022

Asian Americans Advancing Justice
11.2016 - 04.2020

bachelors - Psychology

North Park University

Associate of Science - Computer Science

Harold Washington College

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Yasmeen Abudayah