Yasmeen Ayala
Phoenix,AZ
Summary
Positive and upbeat customer service specialist bringing 8 of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintaining long-term loyalty. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sides to increase revenue while addressing diverse issues.
Overview
8
8
years of professional experience
Work History
Loan Underwriter specialist
Upgrade inc.
04.2022 - Current
- Analyze financial data related to personal loan and credit cars request
- Evaluate loan documents to ensure accuracy of information
- Record Loan Denials and specific basis information for loan or credit card denials
- Maintain client relationships and provide superior customer service
- Send emails to customers in regards to documents needed for application process
- Help customers apply for personal loans, credit cards and personal credit lines
Senior Customer specialist
Wellsfargo
01.2019 - 04.2022
- Help customers apply for business loans, credit cards
- Review customers credit reports and annual income for qualification
- Receive inbound calls in regards to account and application status
- Provide customer information regarding their application
- Send emails to customers in regards to documents needed for application process
- Sit on desk for12 hours and use computer system all day
- Remote
Data Entry Specialist
Arizona Department of Health Services
06.2019 - 12.2019
- Enter Enrollment Data for Customers into AZDHS System
- Enter Patient follow up forms into AZDHS System
- Enter Prenatal Visits for patients into AZDHS System
Customer Service Representative
Emperon Marketing
06.2017 - 06.2019
- Informed customers on billing procedures, process payments and provided assistance to set up payment options
- Reviewed account and service histories to identify trends and unaddressed issues
- Maintaining revenue streams by exhausting every option before offering refunds on escalated
Education
High School Diploma - undefined
Central High School
Phoenix, ArizonaSkills
- High- Energy attitude
- Inbound and outbound calling
- Active listening
- Technologically savvy
- Retail sales customer service
- Customer Service Expertise
- Problem-solving abilities
- Proficient in Two Languages
- Proficient Computer Skills
- Remote Work Competence
- Loan structuring
- Risk evaluation
Languages
Spanish
Native or Bilingual
Timeline
Loan Underwriter specialist
Upgrade inc.
04.2022 - Current
Data Entry Specialist
Arizona Department of Health Services
06.2019 - 12.2019
Senior Customer specialist
Wellsfargo
01.2019 - 04.2022
Customer Service Representative
Emperon Marketing
06.2017 - 06.2019
High School Diploma - undefined
Central High School