Yasmeen Dean
Enterprise,AL
Summary
Dynamic professional transitioning from retail leadership to healthcare as a Medical Support Assistant, equipped with exceptional organizational and communication skills. Proven experience in managing high-volume operations and effectively resolving customer concerns while enhancing team efficiency. Committed to delivering compassionate, detail-oriented patient support in clinical settings, ensuring a positive experience for all patients. Eager to leverage strong multitasking abilities to contribute to a collaborative healthcare environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
Enterprise, AL
09.2024 - Current
- Assessed customer needs through direct communication and streamlined connections to suitable personnel, enhancing operational flow in a busy environment.
- Implemented and maintained scheduling systems to ensure efficient staff coverage and timely management of daily operations.
- Streamlined call operations by managing high-volume inquiries, providing essential information, and coordinating with appropriate team members for resolution.
- Investigated and resolved administrative complaints, facilitating escalation of complex matters to upper management when appropriate.
- Verified and reviewed customer submissions for forms and applications, ensuring completeness and compliance with documentation requirements.
- Streamlined record maintenance processes and protected sensitive data, prioritizing confidentiality and compliance.
- Analyzed and modified daily schedules to maintain operational efficiency and effectively minimize wait times.
- Executed response to urgent situations by following established protocols and alerting necessary personnel for timely resolution.
- Streamlined check-in and check-out procedures, facilitating a smooth experience for customers.
- Streamlined communication and collaboration with team members to support workflow efficiency and deliver exceptional service standards.
Overnight Teamlead/Supervisor
WALMART
02.2024 - Current
Front End Team Lead/Supervisor
WALMART
03.2023 - 02.2024
Digital Fulfillment Associate and Trainer
WALMART
06.2022 - 03.2023
Front end Customer Service Representative Associate
WALMART
01.2021 - 06.2022
Sales Store Checker
DECA
10.2018 - 09.2020
Education
High School Diploma -
Auen Volks Schule
01.2010
Skills
- Patient Greeting & Intake (verifying needs and directing to appropriate personnel)
- Appointment Scheduling & Maintenance of Appointment Systems
- High-Volume Phone Handling & General Information Support
- Administrative Support & Clerical Duties
- Complaint Resolution (administrative) & Escalation Procedures
- Form Assistance & Documentation Completion
- Patient Schedule Monitoring & Workflow Coordination
- Emergency Call Response & Notification Procedures
- In-Processing & Out-Processing of Individuals
- Front Desk Operations & Reception Support
- Records Management & Data Entry Accuracy
- Customer/Patient Service in Fast-Paced Environments
- Attention to Detail & Organizational Skills
- Communication & Interpersonal Skills
Languages
German
Native or Bilingual
Timeline
Assistant Store Manager
Ross Dress for Less
09.2024 - Current
Overnight Teamlead/Supervisor
WALMART
02.2024 - Current
Front End Team Lead/Supervisor
WALMART
03.2023 - 02.2024
Digital Fulfillment Associate and Trainer
WALMART
06.2022 - 03.2023
Front end Customer Service Representative Associate
WALMART
01.2021 - 06.2022
Sales Store Checker
DECA
10.2018 - 09.2020
High School Diploma -
Auen Volks Schule