Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmeen Dees

Customer Care Lead
Niles,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for clients. Experience in facilities and home like settings, providing guidance and encouragement to clients through physical and emotional support.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Consumer Care Lead

Whirlpool Corp.
Benton Harbor, Michigan
08.2018 - Current
  • Displayed passion for driving relationship-based sales with long-term outcome of repeat business and customer loyalty.
  • Researched and analyzed data to address operational challenges and customer service issues.
  • Improved systems and processes and made customer care center more productive and profitable.
  • Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.

Intake Interviewer

Neighbor To Neighbor
Berrien Springs, MI
06.2017 - 08.2017
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Coordinated referrals for services based on individual client needs and preferences.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Gained extensive knowledge in data entry, analysis and reporting.

Care Giver

Beacon Specialized Living
Berrien Center, MI
04.2017 - 08.2017
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and provided meal services.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Intake Assistant

Emergency Shelter Service
Benton Harbor, Michigan
08.2016 - 10.2016
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Completed intake assessment forms and filed clients' charts.

Education

Bachelor of Arts - Social Work

Andrews University
Berrien Springs, MI
08.2017 - 08.2022

Skills

Case records management

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Timeline

Consumer Care Lead

Whirlpool Corp.
08.2018 - Current

Bachelor of Arts - Social Work

Andrews University
08.2017 - 08.2022

Intake Interviewer

Neighbor To Neighbor
06.2017 - 08.2017

Care Giver

Beacon Specialized Living
04.2017 - 08.2017

Intake Assistant

Emergency Shelter Service
08.2016 - 10.2016
Yasmeen DeesCustomer Care Lead