Yasmeen Dees
Customer Care Lead
Niles,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for clients. Experience in facilities and home like settings, providing guidance and encouragement to clients through physical and emotional support.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Consumer Care Lead
Whirlpool Corp.
Benton Harbor, Michigan
08.2018 - Current
- Displayed passion for driving relationship-based sales with long-term outcome of repeat business and customer loyalty.
- Researched and analyzed data to address operational challenges and customer service issues.
- Improved systems and processes and made customer care center more productive and profitable.
- Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.
Intake Interviewer
Neighbor To Neighbor
Berrien Springs, MI
06.2017 - 08.2017
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Coordinated referrals for services based on individual client needs and preferences.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Gained extensive knowledge in data entry, analysis and reporting.
Care Giver
Beacon Specialized Living
Berrien Center, MI
04.2017 - 08.2017
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and provided meal services.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Intake Assistant
Emergency Shelter Service
Benton Harbor, Michigan
08.2016 - 10.2016
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
Education
Bachelor of Arts - Social Work
Andrews University
Berrien Springs, MI 08.2017 - 08.2022
Skills
Case records management
Referrals and networking
Client advocacy
Wellness checks
Case management
Progress documentation
Direct Patient Care
Verbal and written communication skills
Application assessments
Intake assessment
Eligibility review
Critical thinking skills
Timeline
Consumer Care Lead
Whirlpool Corp.
08.2018 - Current
Bachelor of Arts - Social Work
Andrews University
08.2017 - 08.2022
Intake Interviewer
Neighbor To Neighbor
06.2017 - 08.2017
Care Giver
Beacon Specialized Living
04.2017 - 08.2017
Intake Assistant
Emergency Shelter Service
08.2016 - 10.2016