Yasmeen Snead
Coats,NC
Summary
. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in problem solving product issues with dedication to increasing productivity through close analysis of different tasks. Proven history of increasing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Problem Solver
Amazon
Smithfield, NC
02.2024 - Current
- Launched RDU1 , RDU2
- Promoted to L3 03/18/2024
- Inbound Problem Solver for NPC
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address in3formation.
- Provided guidance and support to team members in order to meet daily goals.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Coordinated with warehouse staff to ensure timely shipment of products.
- Identified root causes of customer problems, developed corrective actions, and implemented process improvements.
CNA
Favorite Nurses Healthcare Staffing
05.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA, Referrals
Stedman Wade Health Services
10.2023 - 02.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Process Prior authorizations
- Check for insurance verification
- Coordinate across medical departments
Medical Office Assistant, Adult Medicaid Casework
Harnett County Health Department
06.2022 - 05.2023
- Registered patients and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Routed laboratory or diagnostic results to appropriate staff.
- Verified documents and analyzed data in response to queries regarding client applications.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Delivered exceptional customer service through direct communication with clients and team members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Patient Registration Clerk
Harnett Health, Dunn Nc
10.2021 - 06.2022
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information.
- Screened patients before and during admissions processes.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Sanitation Associate
Delhaize America
12.2015 - 08.2020
- Use approved chemicals to disinfect surfaces, Disassemble, sanitize, and reassemble food processing equipment.
- Dispose of waste along the assembly line.
- Sweep and mop the floors.
- Dust ventilation ducts to ensure proper airflow.
- Refill soap and hand towels in the bathrooms.
Nursing Assistant
Primary Health Choice
07.2017 - 09.2019
- A certified nursing assistant helps patients with direct health care needs, often under the supervision of a nurse.CNA's work directly with patients and nurses, helping with the many physical and complex tasks for patient care.
Education
Associate of Applied Science - Practical Nursing
Fayetteville Technical Community College
Fayetteville, NC12.2025
Associate - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, Nc12.2022
CERTIFICATE - Medical Office Admin
Fayetteville Technical Community College
Fayetteville, NC12.2021
Health Care Management Technology
Fayetteville Technical Community College
Fayetteville, Nc12.2019
Certificate, Nursing Assistant -
Fayetteville Technical Community College
Fayetteville, NC07.2015
High School Diploma -
nurse.CNA'sDelhaizeWestern Harnett High School
Lillington, NC06.2013
Skills
- Improving Processes
- Order Fulfillment
- Quick problem solver
- People skills
- HIPAA compliance
- Billing procedures
- Medical recordkeeping
- Insurance Verification
- Patient Transfers
- Active Listening
- Time Management
- Teamwork and Collaboration
- Vital Signs Monitoring
- Patient Care
- Dressing Assistance
- First Aid/C
Timeline
Problem Solver
Amazon
02.2024 - Current
CNA, Referrals
Stedman Wade Health Services
10.2023 - 02.2024
CNA
Favorite Nurses Healthcare Staffing
05.2023 - Current
Medical Office Assistant, Adult Medicaid Casework
Harnett County Health Department
06.2022 - 05.2023
Patient Registration Clerk
Harnett Health, Dunn Nc
10.2021 - 06.2022
Nursing Assistant
Primary Health Choice
07.2017 - 09.2019
Sanitation Associate
Delhaize America
12.2015 - 08.2020
Associate of Applied Science - Practical Nursing
Fayetteville Technical Community College
Associate - Medical Office Administration
Fayetteville Technical Community College
CERTIFICATE - Medical Office Admin
Fayetteville Technical Community College
Health Care Management Technology
Fayetteville Technical Community College
Certificate, Nursing Assistant -
Fayetteville Technical Community College
High School Diploma -
nurse.CNA'sDelhaizeWestern Harnett High School
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