YASMEL Martinez Matos
The Bronx,NY
Summary
Proven track record in enhancing customer satisfaction and sales at Extreme Department Stores, adept in business growth and account management. Skilled in CRM software and customer needs assessment, I significantly improved service delivery and operational efficiency. My leadership at Espaillat Cabral Institute boosted team performance through strategic workflow optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Extreme Department Stores
03.2021 - Current
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
Supervisory Administrative Specialist
Espaillat Cabral Institute
03.2020 - 02.2021
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF THE CARIBE CARIBBEAN
DOMINICAN REPUBLIC11.2018
Skills
- SPIN sales techniques
- Business growth and retention
- Account Management
- Customer Complaint Resolution
- Call center experience
- CRM Software
- Customer Needs Assessment
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Sales Representative
Extreme Department Stores
03.2021 - Current
Supervisory Administrative Specialist
Espaillat Cabral Institute
03.2020 - 02.2021
Bachelor of Science - Business Administration
UNIVERSITY OF THE CARIBE CARIBBEAN
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