Yasmin Abdillahi
McDonough,GA
Summary
Dependable, upbeat, organized, and caring Medical Assistant with strong customer service background. Seeking to contribute clinical and administrative expertise in a healthcare setting. Bilingual and experienced in patient education, EMR systems, and HIPAA compliance.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica.co
04.2025 - Current
- Provide front-line support for members navigating healthcare plans, benefits, and provider networks.
- Assist callers with appointment scheduling, billing inquiries, and insurance verification.
- Maintain HIPAA compliance while handling sensitive patient data.
- Document all interactions in CRM and EMR systems with accuracy and professionalism.
- Resolve members concerns with empathy and efficiency, ensuring high satisfaction scores.
- Collaborate with internal departments to escalate complex cases and ensure timely resolution.
Medical Assistant
ENT of Georgia
01.2022 - 05.2022
- Supported medical staff with administrative and clinical tasks.
- Educated patients on medications and procedures.
- Maintained clean exam areas and updated EHR records.
- Assisted with in-office procedures and patient intake.
Ophthalmic Technician
MyEyeDr.
08.2023 - 01.2024
- Taught patients proper contact lens insertion, removal, and care techniques.
- Prepared examination room instruments before each appointment by sterilizing tools.
- Performed glaucoma testing including visual field and OCT.
- Scheduled appointments using EMR software and ensured HIPAA compliance.
- Conducted diagnostic tests including visual acuity, color vision, and tonometry.
Ophthalmic Technician
Optic Gallery
01.2023 - 05.2023
- Educated patients on contact lens care and performed vision testing.
- Documented patient encounters in EMR and operated imaging equipment.
- Assisted ophthalmologists with exams and preliminary testing.
- Ensured HIPAA compliance during patient interactions.
Medical Assistant (Extern)
Centennial Family Eye Care
11.2020 - 01.2021
- Completed 180-hour externship in optometry clinic.
- Performed exam pre-testing and glaucoma screening.
- Assisted patients with frame selection and repairs.
- Managed front office tasks including scheduling and insurance verification.
Merchandise Associate
Pier 1 Imports
01.2019 - 02.2020
Store Associate
Walgreens
01.2018 - 07.2018
Education
Medical Assistant Program -
Northwest Career College
Skills
- Bilingual English/Somali
- Manual Vital Signs
- Injections (IM, ID, SubQ)
- Glucose Testing
- Phlebotomy (Venipuncture, Butterfly, Capillary)
- EKG/ECG
- Spirometry
- Suturing & Casting
- Ear/Eye Lavage
- Specimen Collection
- Patient Check-In/Out
- Forms
- Tray Set-Up
- Appointment Scheduling
- Phone Handling
- Email Etiquette
- Microsoft Office
- EMR/EHR Systems
- ICD-10/CPT Coding
- HIPAA & OSHA Compliance
- Medical Terminology
- Insurance & Billing Procedures
- Patient Education
- Anatomy & Physiology
- Equipment Sterilization
- Pharmacology Knowledge
Languages
English
Somali
Timeline
Healthcare Customer Service Representative
Alorica.co
04.2025 - Current
Ophthalmic Technician
MyEyeDr.
08.2023 - 01.2024
Ophthalmic Technician
Optic Gallery
01.2023 - 05.2023
Medical Assistant
ENT of Georgia
01.2022 - 05.2022
Medical Assistant (Extern)
Centennial Family Eye Care
11.2020 - 01.2021
Merchandise Associate
Pier 1 Imports
01.2019 - 02.2020
Store Associate
Walgreens
01.2018 - 07.2018
Medical Assistant Program -
Northwest Career College