KRISTEN POLLARD
Arlington
Summary
Accomplished Operations Manager focused on implementing effective operational strategies and maintaining quality assurance. Strong background in analyzing data trends and driving continuous improvement initiatives for enhanced organizational performance.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Operations Manager
Ryder Logistics
Dallas
03.2025 - Current
- Managed daily operations and ensured efficiency across multiple departments.
- Developed and implemented process improvements to enhance productivity and workflow.
- Coordinated staff schedules and assigned tasks based on workload demands.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows, and promotional initiatives.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supervisor
Ryder Logistics
Dallas
10.2024 - 03.2025
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained new employees on safety protocols and operational procedures.
- Coordinated team schedules to optimize resource allocation and coverage.
- Conducted regular inspections to maintain quality standards in all processes.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Assigned work and monitored performance of project personnel.
Warehouse Lead
Ryder Logistics
Haltom City
09.2022 - 10.2024
- Supervised daily warehouse operations and ensured compliance with safety standards.
- Trained new hires on warehouse procedures and equipment usage.
- Collaborated with team members to resolve operational issues promptly.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Used computer and company software to enter shipment and inventory records.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Resolved any customer service issues related to orders picked up from the warehouse.
Warehouse Clerk
Ryder Logistics
Haltom City
05.2022 - 09.2022
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce delays.
- Processed shipping documents for orders, ensuring accuracy in labeling and tracking.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Maintained business operations by communicating with coworkers and managers.
Assistant Manager
Sallys Beauty Supply
College Station
11.2020 - 12.2021
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service best practices.
- Managed inventory levels and coordinated stock replenishment for product availability.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Assisted in developing marketing strategies to promote seasonal products and sales.
- Managed customer service inquiries and complaints in a timely manner.
- Supported financial operations by processing transactions accurately and efficiently.
- Collaborated with management to implement training programs for staff development.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Medication Aide
Clear Health
Granbury
06.2019 - 09.2020
- Administered medications according to prescribed schedules and guidelines.
- Monitored patients for side effects and adverse reactions to medications.
- Educated patients on medication usage, potential side effects, and compliance.
- Assisted healthcare team in maintaining accurate medication records and documentation.
- Maintained cleanliness and organization of medication storage areas and supplies.
- Collaborated with nursing staff to ensure proper medication administration procedures.
- Participated in training sessions for new staff on medication administration protocols.
- Administered oral medications to patients in accordance with doctor's orders.
- Maintained accurate medication records for each patient.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Verified the identity of the patient receiving medication prior to administration.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assessed patient needs in response to medications.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Participated in performance improvement initiatives related to medication management processes.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
Waitress
Babes Chicken
Granbury
08.2017 - 06.2019
- Greeted customers warmly and provided menus promptly.
- Delivered food and beverages to tables efficiently and courteously.
- Assisted in setting up dining areas for service during busy shifts.
- Handled customer inquiries and resolved minor issues effectively.
- Maintained cleanliness of tables, floors, and service areas consistently.
- Collaborated with team members to ensure smooth service operations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
High School Diploma -
Granbury Highschool
Granbury, TX05-2018
Some College (No Degree) - Criminal Justice
Weatherford College
Weatherford, TXSkills
- Process improvement
- Data analysis
- Operational strategy
- Quality assurance
- Performance metrics
- Cross-functional collaboration
- Problem solving
- Team building
- Employee training
- Performance reporting
Certification
CLT
Timeline
Operations Manager
Ryder Logistics
03.2025 - Current
Supervisor
Ryder Logistics
10.2024 - 03.2025
Warehouse Lead
Ryder Logistics
09.2022 - 10.2024
Warehouse Clerk
Ryder Logistics
05.2022 - 09.2022
Assistant Manager
Sallys Beauty Supply
11.2020 - 12.2021
Medication Aide
Clear Health
06.2019 - 09.2020
Waitress
Babes Chicken
08.2017 - 06.2019
High School Diploma -
Granbury Highschool
Some College (No Degree) - Criminal Justice
Weatherford College