Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YASMIN DRAUGHON

Humble,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Trinity Home Installations LLC
01.2018 - Current
  • Managed approximately 20 incoming calls, emails, texts, and social media inquiries about new services on daily basis.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Placed approximately 14–16 follow-up calls per day with prior customers to gain experience feedback.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • About 20–25 daily calls to customers who have installations to track progress of technicians and ensure customer satisfaction.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.

CERTIFIED MEDICAL ASSISTANT

ANKLE & FOOT SPECIALIST OF HOBOKEN
01.2005 - 01.2018
  • Oversaw daily office workflows, including: responding to patient inquiries and performing meticulous data entry work to maintain and update health records.
  • Reconciled patient billing accounts, liaising with insurance companies for pre-authorizations of patient procedures
  • Reduced wait times for patients by maintaining organized schedules and swiftly preparing examination rooms.
  • Provided compassionate care for patients, addressing their concerns, and ensuring positive experiences.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in timely manner.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Contributed to welcoming atmosphere at practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Certified Medical Assistant Program -

Harrison Career Institute
Jersey City, NJ

Nursing

Hudson County Community College
Jersey City, NJ

High School Diploma -

James. J. Ferris High School
Jersey City, NJ
06.2002

Skills

  • Bilingual
  • Travel Coordination
  • Document Control
  • Scheduling
  • Organizational Skills
  • Expense Reporting
  • Calendar Management
  • File Management

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Trinity Home Installations LLC
01.2018 - Current

CERTIFIED MEDICAL ASSISTANT

ANKLE & FOOT SPECIALIST OF HOBOKEN
01.2005 - 01.2018

Certified Medical Assistant Program -

Harrison Career Institute

Nursing

Hudson County Community College

High School Diploma -

James. J. Ferris High School

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YASMIN DRAUGHON