Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmin Evans

Athens,GA

Summary

Creative, results-driven team leader and talent developer with over 10 years of sales experience and a flair for exceeding KPI metrics! Skilled in Sales Operations, On-boarding, Customer Experience, Corporate Branding, Strategic Planning and Human Resources.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

RollaVideo
Remote
04.2022 - Current
  • Owns the customer journey through onboarding, expansion and renewal of monthly subscription services.
  • Work with leadership to create, prioritize, and execute new programs and process that ensure our customers maximize ROI.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Center Manager

European Wax Center
Athens, GA
03.2020 - Current
  • Successfully execute all EWC’s policies and procedures.
  • Under my management we have exceeded our revenue goals and have set new KPI records. I credit this to the new strategies I have implemented, as well as prioritizing retraining, recruiting talent, staff retention and customer experience.

Business Development Representative

Wayfair
Remote
02.2021 - 04.2022
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Communicated with local organizations to build networks and develop leads.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.

Store Manager

Fashion Retail
Washington, DC
01.2011 - 03.2020
  • Enriched all aspects of the business including operations, talent, customer experience and visuals. Primary responsibilities were to guide, mentor and grow the team.
  • Continued partnerships with district leaders to ensure planning and executing were up to standards and best practices were being met.
  • Contributor of an overall exceptional work environment where hard work is rewarded, and core values are exhibited through our daily actions and behaviors.

Education

Florida State College At Jacksonville
Jacksonville, FL
2013

Skills

Sales Management

Customer Success Management

On-boarding

Coaching and Developing

Content Creation

Quality Management

B2B / B2C

Operational Efficiency

Timeline

Customer Success Manager

RollaVideo
04.2022 - Current

Business Development Representative

Wayfair
02.2021 - 04.2022

Center Manager

European Wax Center
03.2020 - Current

Store Manager

Fashion Retail
01.2011 - 03.2020

Florida State College At Jacksonville

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Yasmin Evans