Yasmin Hernandez
Summary
Detail-oriented administrative professional with over 4 years of experience and 3 years specializing in program management and executive assistance. Proven expertise in budgeting and calendar management, effectively utilizing Microsoft Word and Outlook to optimize organizational efficiency. Committed to applying strategic thinking and leadership skills to foster success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Post Warehouse
02.2025 - Current
- Processed and prepared shipping documents, including bills of lading, invoices, and customs forms.
- Verified the accuracy of shipment contents by comparing information on packing slips with purchase orders.
- Utilized inventory management software to track and monitor incoming and outgoing shipments.
- Collaborated with the warehouse team to ensure the timely picking, packing, and shipping of customer orders.
- Maintained an organized filing system for shipping records, ensuring easy retrieval when needed.
- Coordinated with carriers to schedule pickups and deliveries based on customer requirements.
- Resolved shipment issues, such as incorrect addresses or missing items, in a prompt and efficient manner.
- Communicated effectively with customers regarding order status updates, tracking numbers, and delivery timelines.
- Assisted in the implementation of new shipping procedures to improve efficiency and reduce errors.
- Provided training to new employees on proper packaging techniques, labeling requirements, and safety protocols.
- Maintained a clean work area in compliance with safety regulations.
- Assisted in the resolution of customer complaints related to shipping delays or damaged goods.
- Developed and maintained positive relationships with carriers to ensure reliable, cost-effective transportation services.
- Demonstrated strong problem-solving skills when addressing unexpected challenges during the shipping process.
Real Estate Broker Pre-Licensing
McColly School of Real Estate
03.2024 - 06.2024
- Conducted market research and analysis to determine optimal pricing for properties, ensuring competitive positioning within the market
- Developed effective marketing strategies to attract potential buyers and tenants
- Mastered ways to build strong relationships with clients through regular communication and providing exceptional customer service
Executive Assistant - Strategy and Operations
Start Early
07.2021 - 02.2024
- Provide high-level support for overall strategy, operations and management, and internal and external relationships
- Oversee the project management and operations needed to support effective implementation of deliverables
- Facilitate and coordinate the planning, execution, and monitoring of project work plans, timelines, and priorities
- Proactively manage multi-year budgets to ensure effective stewardship of revenue
- Participate in monthly finance meetings
- Support the development of proposals and budgets for new opportunities, and draft reports for funders and partners on progress, budget, impact, and lessons learned
- Lead timely and accurate reporting process including initiate standing, board, grantee, and monthly reports, manage the flow of information and sensemaking of key metrics related to reach, quality, outcomes, influence, and sustainability using a variety of data and tracking systems (e.g., Smartsheets, trackers, Google Analytics)
- Develop compelling and creative written and visual materials to articulate the scope, impact and details of strategies in a variety of formats (decks, memos, grant reports, fact sheets, etc.) for internal and external audiences
- Support the dissemination and marketing including projects such as writing and coordinating division newsletters, supporting social sharing, and proactively identifying opportunities for work to be amplified internally and externally
- Support and extend team's relationship with external partners, including coordination and logistics of events and meetings, create strategic agendas, attend and facilitate internal and external meetings, and/or staff meetings to advance project work
- Assign clear action steps, ensure timely follow up, tracking of issues and actions, and other documentation
- Support cross divisional collaboration with Start Early divisions, including but not limited to, Finance, People and Culture, StratOps, Quality Solutions and Impact, and the Educare Learning Network
- Sourced and screened candidates for various positions, ensuring a high-quality talent pool
- Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
- Created and utilized onboarding tracking system to track newly hired staff member's progress and maintain accurate records
- Implemented pre-employment assessments to evaluate technical skills or behavioral competencies of applicants
- Streamlined internal processes by implementing new tools or technologies for candidate screening/assessment
- Customized Salesforce platform to meet specific business needs, including creating custom objects, fields, workflows, and validation rules
- Collaborated with cross-functional teams to gather requirements and design solutions that align with business objectives
- Developed data migration strategies and executed successful data migrations from legacy systems into Salesforce
- Created reports and dashboards to provide real-time insights into sales performance, pipeline management, and forecasting
- Managed multiple projects simultaneously while adhering to project timelines and budgets
- Remote
Administrative Assistant
Start Early - Educare Chicago
07.2019 - 07.2021
- Professionally administer all incoming calls, redirecting accordingly and taking messages as needed
- Greet guests in a professional, friendly, hospitable manner and directs them to the proper person or area
- Maintains an organized, comprehensive filing system for center documents, supply orders, and other required materials
- Place supply and food orders utilizing the NAV Purchasing system, managing the tracking, follow-up, and communication of order statuses
- Collaborates with other staff to identify and support event logistics including space, food, AV set-up, and materials
- Assist with administrative-related duties for the division such as photocopying, laminating, creating flyers, faxing, filing, collating, and data entry
- Ensures computers, copiers, fax machines, and other office equipment are in good working condition
- Administers all incoming and outgoing mail
- Develops and maintains an effective inventory system for classroom and office supplies
- Able to process, protect, and exercise discretion in handling confidential information and materials
- Performs other job related duties as requested
Retail Sales Consultant
AT&T
12.2018 - 06.2019
- Greet guests in a professional, friendly, hospitable manner and directs them to the proper person or area
- Sign in waiting customers for the next available consultant
- Schedule service appointments for customers
- Operate OPUS computer system to properly assist guest with service
- Share knowledge with guests on phone plans, tv packages, and internet speeds available in their area
- Market current phone, tv, and internet to guests
- Communicate with customer service on behalf of the guest
- Prospect in multiple areas to provide opportunities for sales
- Educate qualifying customers such as First Responders about FirstNet
- Revise billing issues and provide needed credits for the guests
Education
High School Diploma -
George Washington High School
06-2013
Skills
- Bilingual (Spanish Proficient)
- Typing 80wpm
- Customer Service
- Microsoft Office/Outlook
- Sales
- Data Entry
- Project Management
- Budgeting
- Salesforce
- Resource Management
- Travel Coordination
- Calendar Management
- Inventory
Languages
Spanish
Native/ Bilingual
Affiliations
Events Planner
Timeline
Customer Service Representative
Post Warehouse
02.2025 - Current
Real Estate Broker Pre-Licensing
McColly School of Real Estate
03.2024 - 06.2024
Executive Assistant - Strategy and Operations
Start Early
07.2021 - 02.2024
Administrative Assistant
Start Early - Educare Chicago
07.2019 - 07.2021
Retail Sales Consultant
AT&T
12.2018 - 06.2019
High School Diploma -
George Washington High School
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