Yasmin Jackson
Macon,Ga
Summary
Dedicated and results-oriented professional with a proven track record in Patient Service Representative and Healthcare Customer Service roles. Seeking a challenging position where my exceptional interpersonal skills, attention to detail, and commitment to delivering high-quality patient care can contribute to the success of a healthcare organization.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Navicent Health
2022.01 - 2024.01
- Spearheaded the implementation of a streamlined patient intake process, reducing patient wait times by 15%
- Successfully resolved billing inquiries, resulting in a 20% decrease in outstanding accounts receivable within six months
- Conducted comprehensive training sessions for new hires, improving overall team efficiency and reducing onboarding time by 30%.
Healthcare Customer Service Representative
Conduent Global Solutions
2021.01 - 2022.01
- Achieved a 95% customer satisfaction rating through effective communication and problem-solving skills
- Implemented a feedback system resulting in a 20% reduction in customer complaints within the first quarter
- Demonstrated proficiency in navigating complex healthcare systems, resulting in a 25% increase in first-call issue resolution.
Customer Service Representative
Marshalls and Home Goods
2017.01 - 2021.01
- Consistently met and exceeded sales targets, contributing to a 15% increase in overall store revenue
- Received recognition for exceptional customer service, leading to a 10% increase in positive customer feedback
- Trained and mentored new team members, fostering a collaborative and high-performing work environment.
Education
High School Diploma -
Westside High School
Macon, GASkills
- Patient Intake and Registration
- Insurance Verification
- Appointment Scheduling
- Billing and Coding
- Electronic Health Records (EHR)
- Customer Relationship Management (CRM)
- Problem Resolution
- Team Training and Development
- Multitasking and Time Management
- Excellent Communication Skills
Timeline
Patient Service Representative
Navicent Health
2022.01 - 2024.01
Healthcare Customer Service Representative
Conduent Global Solutions
2021.01 - 2022.01
Customer Service Representative
Marshalls and Home Goods
2017.01 - 2021.01
High School Diploma -
Westside High School
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