Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Jackson

Macon,Ga

Summary

Dedicated and results-oriented professional with a proven track record in Patient Service Representative and Healthcare Customer Service roles. Seeking a challenging position where my exceptional interpersonal skills, attention to detail, and commitment to delivering high-quality patient care can contribute to the success of a healthcare organization.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Navicent Health
01.2022 - 01.2024
  • Spearheaded the implementation of a streamlined patient intake process, reducing patient wait times by 15%
  • Successfully resolved billing inquiries, resulting in a 20% decrease in outstanding accounts receivable within six months
  • Conducted comprehensive training sessions for new hires, improving overall team efficiency and reducing onboarding time by 30%.

Healthcare Customer Service Representative

Conduent Global Solutions
01.2021 - 01.2022
  • Achieved a 95% customer satisfaction rating through effective communication and problem-solving skills
  • Implemented a feedback system resulting in a 20% reduction in customer complaints within the first quarter
  • Demonstrated proficiency in navigating complex healthcare systems, resulting in a 25% increase in first-call issue resolution.

Customer Service Representative

Marshalls and Home Goods
01.2017 - 01.2021
  • Consistently met and exceeded sales targets, contributing to a 15% increase in overall store revenue
  • Received recognition for exceptional customer service, leading to a 10% increase in positive customer feedback
  • Trained and mentored new team members, fostering a collaborative and high-performing work environment.

Education

High School Diploma -

Westside High School
Macon, GA

Skills

  • Patient Intake and Registration
  • Insurance Verification
  • Appointment Scheduling
  • Billing and Coding
  • Electronic Health Records (EHR)
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Team Training and Development
  • Multitasking and Time Management
  • Excellent Communication Skills

Timeline

Patient Service Representative

Navicent Health
01.2022 - 01.2024

Healthcare Customer Service Representative

Conduent Global Solutions
01.2021 - 01.2022

Customer Service Representative

Marshalls and Home Goods
01.2017 - 01.2021

High School Diploma -

Westside High School

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Yasmin Jackson