Yasmin Nawabi
Summary
Dynamic and innovative marketing professional passionate about social media strategy and brand engagement. Expertise in digital marketing trends, content creation, and social media management facilitates the development and execution of impactful campaigns that resonate with target audiences. Committed to driving brand growth through creative solutions and compelling storytelling while leveraging transferable skills to enhance engagement in a new role. Proven ability to adapt strategies to meet evolving market demands and foster meaningful connections with consumers.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta
Laguna Niguel, CA
10.2025 - Current
- Set and achieved daily sales targets, delivering exceptional customer service both in-store and via phone.
- Conducted outreach to engage potential customers and promote Ulta’s beauty services and products.
- Led customer consultations, providing personalized beauty advice and product recommendations to over 100 clients daily.
- Coordinated in-store promotions and events, ensuring smooth execution of all front-of-house operations.
- Maintained a thorough understanding of product lines and beauty trends, enforcing store policies and best practices.
- Thorough understanding of all operations and systems, enforcing policies and rules.
Customer Service Rep
Tricon Residential
Tustin, CA
01.2025 - 05.2025
- Providing exceptional support to residents by addressing inquiries, concerns, and service requests with professionalism, empathy, and efficiency.
- Coordinated with multiple internal departments to resolve 60–80 daily service requests, ensuring timely execution and follow-up.
- Effectively handling resident issues by identifying solutions, coordinating with internal teams, and ensuring timely resolutions.
- Demonstrating clear, compassionate, and professional communication to foster positive resident experiences and internal team collaboration.
- Tracked and managed requests across multiple software systems (Yardi, Appian, Triforce, Pega), ensuring organized workflows and clear documentation.
- Upholding a high level of integrity, transparency, and accountability while fostering trust and rapport with residents and colleagues.
- (temp position)
Color Expert/ Client Experience Coordinator
Lip Lab
Irvine, CA
11.2023 - 01.2025
- Provide personalized consultations ensuring a positive customer experience.
- Increased revenue by promoting product bundles and premium services to clients.
- Drove sales through upselling and creative product bundling, contributing to revenue growth while managing high client engagement.
- Customized lip color for clients, maintaining product knowledge and staying informed about new cosmetic formulations.
- Organized product displays and maintained a polished, event-ready space, enhancing customer experience.
- Deliver exceptional customer service, contributing to a high customer satisfaction rate.
Front Desk Sales Rep
Club Studio
Irvine, CA
01.2023 - 08.2023
- Set and achieve personal daily goals, providing exceptional customer service in person and over the phone.
- Conducted cold outreach to engage potential customers and promote Club Studio services.
- Led membership onboarding including tours, client orientation, and check-in logistics for 100+ daily members.
- Coordinated retail sales and club promotions, ensuring smooth execution of front-of-house operations.
- Thorough understanding of all club operations and systems, enforcing policies and rules.
Education
Bachelors of Arts - Psychology
California State University Fullerton
Fullerton, CA05.2024
Skills
- Exceptional customer service and communication skills, ensuring high-quality support experiences
- Strong leadership and negotiation skills with a passion for meeting business needs
- Expert in handling escalations and routing inquiries effectively
- Experienced in developing and maintaining product knowledge and documentation
- Skilled in process improvement and identifying patterns in customer feedback
- Expert at using Google, Microsoft workspace, Canva, And all social media platforms
- Skilled at adapting sales/marketing strategies based on market trends and client feedback to maximize business opportunities
- Effective communicator with strong negotiation skills, capable of influencing key decision-makers and closing complex deals
- CRM-SalesForce
- Multitasking & Deadline Management
- Registration & Scheduling Systems
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Customer engagement
- Upselling strategies
- Client relationship building
- Brand awareness
- Attention to detail
- Beauty trends
- Promotional activities
- Event promotion
- Brand promotion
Timeline
Beauty Advisor
Ulta
10.2025 - Current
Customer Service Rep
Tricon Residential
01.2025 - 05.2025
Color Expert/ Client Experience Coordinator
Lip Lab
11.2023 - 01.2025
Front Desk Sales Rep
Club Studio
01.2023 - 08.2023
Bachelors of Arts - Psychology
California State University Fullerton