Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Yasmin Parrish

Union City,GA

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TBI Airport Management
09.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Security Officer

VetsAmerica
07.2023 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Stocking Associate

Walmart
08.2021 - 09.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Updated merchandise pricing to match new values and special promotional rates.

Customer Service Cashier

Popeyes Chicken
10.2019 - 10.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Redeemed coupons to discount purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Package Handler

Amazon
12.2021 - 06.2022
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Warehouse Worker

DHL Supply Chain
10.2019 - 04.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Creekside High School
Fairburn, GA
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Payment Processing
  • Follow-up skills
  • Order Processing
  • Staff Training
  • Customer Education
  • Product Sales
  • Order Fulfillment
  • Warehousing functions

Timeline

Customer Service Representative

TBI Airport Management
09.2023 - Current

Security Officer

VetsAmerica
07.2023 - 01.2024

Package Handler

Amazon
12.2021 - 06.2022

Stocking Associate

Walmart
08.2021 - 09.2023

Customer Service Cashier

Popeyes Chicken
10.2019 - 10.2022

Warehouse Worker

DHL Supply Chain
10.2019 - 04.2020

Creekside High School
Yasmin Parrish