Yasmin Ramos
Woodbridge,NJ
Overview
4
4
years of professional experience
Work History
Relationship Banker
Santander Bank USA
12.2024 - Current
- Managed a portfolio of over 200 clients, providing personalized guidance on products including checking/savings accounts, credit cards, personal loans, and CDs.
- Met and surpassed monthly sales goals for banking products through strong product knowledge and consultative sales techniques.
- Consistently exceeded customer service metrics, achieving 95%+ satisfaction rating in post interaction surveys.
- Processed complex banking transactions and account maintenance efficiently, reducing wait times and improving branch workflow.
Bank Teller
Santander Bank USA
02.2022 - 12.2024
- Managed high volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high volume money counts via both manual and machine driven approaches.
- Supported safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Acted in accordance with federal and banking regulations in order to positively impact bank's reputation and objectives.
Education
Criminal Justice
Kean University
Union, NJ12-2021
Associate of Science - Criminology
Middlesex County College
Edison, NJ05-2019
Skills
- Bilingual (English and Spanish)
- Loan origination & documentation
- Regulatory compliance (KYC, AML, FDIC)
- Fraud prevention
- Product Knowledge
Timeline
Relationship Banker
Santander Bank USA
12.2024 - Current
Bank Teller
Santander Bank USA
02.2022 - 12.2024
Criminal Justice
Kean University
Associate of Science - Criminology
Middlesex County College
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