Yasmin Ruiz
Lubbock,TX
Summary
Motivated employee with a strong work ethic and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure, consistently delivering the best quality of patient care.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
University Medical Center, UMC
Lubbock, TX
05.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Insurance and payment verification for all patients.
- Ensured accuracy of all data entered into the computer system.
- HIPAA compliant, protecting patient health information with no violations.
- Developed positive connections with patients to ensure the best quality of care.
Customer Service Representative
United Market Street
Lubbock, TX
05.2022 - 05.2023
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Drug Emporium
Lubbock, TX
06.2022 - 02.2023
- Entered data into spreadsheets using Microsoft Excel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05-2022
Skills
- Excellent hand-eye coordination
- Amazing patient care
- Great collaboration
- Detail-oriented
- Quick on feet
- Empathetic
- Work well under stress
- Problem solving
- Able to micromanage duties throughout the day
- Excellent communication and clerical skills, active listener who handles directives under high duress with extreme accuracy
- Exceeds all physical requirements
Timeline
Patient Access Representative
University Medical Center, UMC
05.2023 - Current
Administrative Assistant
Drug Emporium
06.2022 - 02.2023
Customer Service Representative
United Market Street
05.2022 - 05.2023
High School Diploma -
Lubbock High School
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