Yasmin Wilson
Saint Petersburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Urgent Care Rep
BayCare Health System Inc.
Largo
02.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
Old Navy Sales Associate
Old Navy
10.2022 - 02.2023
- Assisting with sales floor and stock
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Customer Service Representative
CCS Medical
11.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
VPK Assistant Teacher
R'Club Child Care
08.2019 - 04.2020
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
Lead Teacher in 2Year old room
A Childs Place
06.2018 - 11.2019
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Teacher
A Child's Place
09.2018 - 09.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Teacher Assistant
Rclub
05.2017 - 09.2018
- Assisting Teacher and also kids
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL05.2017
Skills
- Teacher Assistant
- Child Care
- Early Childhood
- Childcare Provider
- Teacher Aide
- CPR
- Teaching
- Organizational Skills
- Time Management
- Retail sales
- Microsoft Office
- Filing
- Classroom Management
- Experience with Children
- Food Preparation
- Serving Experience
- Toddler Care
- Infant Care
- Curriculum Development
- Babysitting
- Tutoring
- Case Management
- Home Care
- Caregiving
- Autism Experience
- Behavior Management
- Meal Preparation
- Typing (10 years)
- Records Management
- Telephone Reception
- Paperwork Processing
- Needs Analysis
- Customer Support
- Performance Improvement
- Client Services
- Staff Training
- Client Relationship Building
Certification
- Driver's License
- DCF 45 clock hours
- CPR/AED
- Food handler certificate
Relocation
- Saint Petersburg, FL
- Gulfport, FL
- Pasadena, FL
Timeline
Urgent Care Rep
BayCare Health System Inc.
02.2023 - Current
Old Navy Sales Associate
Old Navy
10.2022 - 02.2023
Customer Service Representative
CCS Medical
11.2020 - 02.2022
VPK Assistant Teacher
R'Club Child Care
08.2019 - 04.2020
Teacher
A Child's Place
09.2018 - 09.2019
Lead Teacher in 2Year old room
A Childs Place
06.2018 - 11.2019
Teacher Assistant
Rclub
05.2017 - 09.2018
High School Diploma -
Boca Ciega High School