Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
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Yasmina Mrabet

Miami,Fl

Summary

Dynamic leader with a proven track record at Insightec, enhancing patient education through innovative strategies and a 51% growth in the patient database. Expert in business performance management and cross-functional team leadership, demonstrating exceptional communication and analytical skills. Successfully drives operational excellence and strategic initiatives, leveraging CRM software proficiency and a customer-centric approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager of Patient Education

Insightec
03.2019 - 01.2024
  • Develops and implements comprehensive tools and strategies that allow data to be transformed into business insights.
  • Understand and facilitate education services required from hospitals related to diagnostic logistics.
  • Help to establish strategic goals by gathering pertinent business, service, and operations information; identifying and evaluating trends and options; and evaluating outcomes.
  • Build, develop, and maintain data models, reporting systems, dashboards, and performance metrics that support key business decisions.
  • Design and build technical processes to address business issues.
  • Responsible for developing standards and promoting activities that enhance operational procedures.
  • Evaluate the efficiency of business procedures regularly, according to organizational objectives, and apply improvements.
  • Train, develop, and provide supervision of educators when needed.
  • Manage and optimize processes for data intake, modeling, visualization, and communication deliverables.
  • Examine, interpret, and report the results of analytical initiatives to the management team.
  • Liaise with the management team to make decisions for operational activities and set strategic goals.
  • Maintain a safe, secure, and enjoyable working environment.
  • Manage a team of 10 to 12 members, ensuring they hit monthly metrics.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Established and maintained relationships with key stakeholders to support business objectives.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Drove a growth of 51% in the patient database.

Senior Health Educator

Insightec
Miami, USA
03.2019 - 01.2020
  • Educate via telephone, online chat feature, and/or email, interested clients on the mainstream surgical and non-incision options to address their or their loved one's essential tremor
  • Assess client needs for health education, including change readiness with the use of various technology resources, hardware and software, enroll new and re-enroll adults in the Focused Ultrasound Procedure
  • Utilize account management skills and CRM tools to interact and manage client progress through the various funnel stages and ultimately to treatment
  • Assist with community training and education by conducting offsite presentations as needed

Remote Telesales Insurance Agent

UPMC of PA
, USA
09.2018 - 12.2018
  • Respond to inbound calls from individuals interested in purchasing Medicare Advantage Plan
  • Make outbound calls to individuals who have requested additional information or follow up
  • Help existing members with customer service questions and inquiries
  • Navigating through various Medicare Advantage plans to see the right fit for their needs
  • Maintained compliance with state regulations
  • Receive 95% or above quality Assurance approval during auditing
  • Utilize problem resolution and negotiating skills to deescalate any irate customers
  • Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism

Licensed Insurance Agent

E-telequote Insurance
Ft. Lauderdale, USA
02.2018 - 08.2018
  • Respond to inbound calls from individuals interested in purchasing Medicare Advantage Plan
  • Make outbound calls to individuals who have requested additional information or follow up
  • Help existing members with customer service questions and inquiries
  • Navigating through various Medicare Advantage plans to see the right fit for their needs
  • Maintained compliance with state regulations
  • Receive 95% or above quality Assurance approval during auditing
  • Utilize problem resolution and negotiating skills to deescalate any irate customers
  • Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism

Marketing Representative

Anthem, Empire Blue Cross Blue Shield
New York, USA
10.2011 - 06.2017
  • Assist Consumers in applying for Affordable Care Act
  • Set appointments for consumers to apply for health insurance
  • Navigating health insurance system
  • Assist in finding the most affordable health insurance
  • Outreach events to keep public informed regarding health insurance
  • Care calls to Empire Members regarding health care
  • Ensure customer satisfaction
  • Follow all HIPPA guidelines, enroll eligible individuals for Medicaid and/or government funded health care
  • Enrolled qualified members into other Qualified Health Plans, such as Empire BCBS PPO, Emblem Health, United Healthcare, Fidelis and many more of their choice
  • Introduce free medical managed care to the public by meeting one to one with clients
  • Achieved the minimum quota of 75 enrollments on monthly basis
  • Set up marketing sites, distributed flyers and business cards with information
  • Built relationships with hospitals, clinics & human resources to help generate leads
  • Educate potential members on how to obtain health insurance to those with low/no income
  • Answering inquiries from consumers
  • Solved discrepancies concerning dis-enrollment or non-payment of premiums that causes a lapse in their health insurance policy
  • Explain the benefits of all health plan explaining premiums, deductibles and coinsurance
  • Referred clients to brokers on client need basis in where the client would like to shop other plans outside the Marketplace
  • Outreach to providers in the community to help expand their panel
  • Provide updates and information to clinics and hospitals in the community

Legal Assistant, Office Manager

Law office of Lamis J. Alayan
New York, USA
04.2009 - 09.2011
  • Assisted with maintaining the accounting system and special projects.
  • Maintained inventory levels of office supplies necessary for day-to-day operations.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Participated in client interviews, observed questioning process and documented information.
  • Stayed abreast of changes in legislative and regulatory guidelines.
  • Met with clients and attorneys to discuss case details and evidence.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Provided administrative support to boost firm's document production and legal correspondence.
  • Booked travel arrangements for firm attorneys and support staff.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Assisted with document production and deposition preparation.
  • Conducted thorough research and review of case information to assist attorneys.
  • Processed closing documents and transactional documents for legal review.
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Drafted motions, briefs and other legal documents.
  • Liaised between attorney and outside counsel, exchanging information.

Corporate Sales Executive Assistant

Town Sports International
New York, USA
03.2008 - 03.2009
  • Provided support to corporate sales consultants by managing all corporate accounts
  • Invoiced client monthly statement to reflect their balances by employee
  • Kept track of account balances by reconciling invoices paid against checks cleared in the CN system
  • Entered new client data into our CN database system after receiving the approved application from the sales consultants
  • Calculated sales consultants' commissions after new approved application is entered through the system
  • Updated calendar and contact management, presentation updates and charting client corporate sales information

Education

Associate Degree - Business Management

College of America SNHU
New York
01.2017

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT

Skills

  • Communication skills
  • Punctual
  • Customer service skills
  • Business performance management
  • Organizational development
  • Talent development
  • Database development
  • Cross-functional team leadership
  • Cross-functional team coordination
  • Innovation management
  • Operations management
  • Organizational improvement
  • Logistics support services
  • Software Proficiency
  • Experience with CRM Software

Languages

  • Arabic, Intermediate
  • Spanish, Elementary
  • English, Native

Certification

  • Florida State 240 Health Insurance

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Senior Manager of Patient Education

Insightec
03.2019 - 01.2024

Senior Health Educator

Insightec
03.2019 - 01.2020

Remote Telesales Insurance Agent

UPMC of PA
09.2018 - 12.2018

Licensed Insurance Agent

E-telequote Insurance
02.2018 - 08.2018

Marketing Representative

Anthem, Empire Blue Cross Blue Shield
10.2011 - 06.2017

Legal Assistant, Office Manager

Law office of Lamis J. Alayan
04.2009 - 09.2011

Corporate Sales Executive Assistant

Town Sports International
03.2008 - 03.2009

Associate Degree - Business Management

College of America SNHU

Bachelor of Science - Business Administration And Management

Western Governors University

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Yasmina Mrabet