Yasmine Alamm
Lakeland,FL
Overview
5
5
years of professional experience
Work History
Beverage Cart Attendant
Streamsong
Bowling Green, FL
2021.05 - Current
- Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
- Implemented safe working policies and food handling while maintaining impeccable service.
- Assisted in training new staff, sharing best practices for beverage service and customer interaction with adherence to SOPs, always being inspection ready
- Conducted accurate inventory counts twice daily
Host /Server/Bartender/Expo
Abuelos
Lakeland, FL
2020.07 - 2021.05
- Implemented and upheld Covid-19 cleaning procedures and operational restrictions
- Managed reservations and communicated seating arrangements for smooth operations
- Promoted and provided extensive knowledge of the restuarant's rewards program, encouraging guests to enroll and providing details about the loyalty incentives
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Extensive menu knowledge for order accuracy and quality control
- Coordinated communication between front and back of house staff
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service by accurately taking orders, discovering food and beverages promptly, and addressing and resolving guests needs for quality dining experience
Cashier
PDQ Restaurant
Lakeland, FL
2019.11 - 2020.04
- Promoted and provided extensive knowledge of the restuarant's rewards program, encouraging guests to enroll and providing details about the loyalty incentives
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FLAssociate of Arts -
Polk State College
Winter Haven, FL2024-05
High School Diploma -
Santa Fe Catholic Highschool
Lakeland, FL2020-05
Skills
- Organization and attention to detail
- Guest relations
- Cash handling and inventory management
- POS software navigation
- SafeServe/TIPs certified
- Communication and collaboration
- Staff training and SOP implementation
- Charismatic and composed
References
- Lisa Rickerson former PDQ Manager (863)-677-4992
- Karen Delgado former Abuelos Supervisor (863)-899-4235
- Jennifer Rose Manager at Streamsong Resort (727)-423-1848
Timeline
Beverage Cart Attendant
Streamsong
2021.05 - Current
Host /Server/Bartender/Expo
Abuelos
2020.07 - 2021.05
Cashier
PDQ Restaurant
2019.11 - 2020.04
Associate of Arts -
Polk State College
High School Diploma -
Santa Fe Catholic Highschool
Bachelor of Arts - Political Science
University of South Florida