Vienna Danna
Colorado Springs,CO
Summary
Criminal Justice and Pre-Law student at the University of Colorado Colorado Springs with a strong interest in legal support, public defense, and the criminal justice system. Experienced in guest-facing hospitality and food and beverage service through work at Garden of the Gods Resort and Club, developing skills in customer service, communication, multitasking, professionalism, and working in fast-paced environments, and recognized for being organized, dependable, and adaptable, with the ability to maintain professionalism while managing responsibilities in both academic and workplace settings. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Beverage Cart Attendant
Garden of the Gods Resort and Club Kissing Camels Golf
Colorado Springs, CO
05.2025 - Current
- Provide on-course beverage and snack service by driving the beverage cart around the golf course and offering alcoholic and non-alcoholic drinks, snacks, and light refreshments to guests.
- Deliver luxury-level customer service, engaging golfers in a friendly, polished, and professional manner that reflects the standards of a high-end hotel and golf resort.
- Process payments accurately, handling cash and credit card transactions using a POS system while maintaining proper financial accountability.
- Ensure compliance with alcohol service laws, including verifying IDs and practicing responsible alcohol service in accordance with state regulations and hotel policies.
- Maintain cart presentation and cleanliness; restock inventory; organize products neatly; and keep the cart clean and aligned with luxury property standards.
- Monitor inventory levels, tracking product usage throughout shifts, and communicating restocking needs to management.
- Build rapport with guests, remembering returning members or resort guests when possible to enhance personalized service and guest satisfaction.
- Support overall golf operations, coordinating with clubhouse staff, responding to guest requests, and contributing to a seamless, upscale golfing experience.
Store Front Manager
Aster Lane Floral
Denver, CO
06.2024 - Current
- I oversaw all aspects of store operations, including sales, customer service, inventory management.
- I developed and executed marketing campaigns to increase brand awareness and attract new customers.
- We optimized inventory control processes to minimize stock outs while reducing excess inventory by 40%.
- I Implemented cost-saving measures that resulted in an 17% reduction in operational expenses.
- Implemented customer service initiatives that improved overall satisfaction ratings by 60%. Poll from Instagram post.
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making.
- Implemented incentive programs that motivated employees to exceed sales targets resulting in a increase in monthly revenue.
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability.
Server
Rock Bottom Restaurant and Brewery
Colorado Springs, CO
02.2024 - 08.2024
- I was tasked with maintaining guests and providing excellent service while being efficient and organized.
- I provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience.
- I maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menu.
- I addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction.
- I followed to health code regulations regarding food handling, storage, and sanitation practices at all times.
- I consistently achieved high customer satisfaction ratings through attentive service and personalized recommendations.
Barista
Dutch Bros Coffee
Colorado
10.2021 - 02.2024
- Daily I serve 100+ people with the same quality, speed, and service each time! Providing a fun, and enjoyable experience for customers while making multiple different products to serve.
- I thrive in high energy environments, while maintaining a proper job well done.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks.
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients.
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience.
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols.
- Handled cash transactions accurately while following company policies regarding cash handling procedures.
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers.
Education
Bachelor of Science - Criminal Justice
University of Colorado Colorado Springs
Colorado Springs05.2027
Skills
- Customer Service & Guest Relations
- Professional Communication
- Organization & Time Management
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Cash Handling & POS Systems
- Attention to Detail
- Problem Solving
- Administrative Support
- Adaptability & Professionalism
- Written Communication
- Confidentiality & Professional Ethics
- Scheduling & Task Prioritization
- Leadership Through Accountability
- Microsoft Word, PowerPoint, and Google Workspace
Timeline
Beverage Cart Attendant
Garden of the Gods Resort and Club Kissing Camels Golf
05.2025 - Current
Store Front Manager
Aster Lane Floral
06.2024 - Current
Server
Rock Bottom Restaurant and Brewery
02.2024 - 08.2024
Barista
Dutch Bros Coffee
10.2021 - 02.2024
Bachelor of Science - Criminal Justice
University of Colorado Colorado Springs